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Stuck in inbound Spool
Problem reported by Merle Wait - 6/4/2025 at 7:11 AM
Submitted
Have started to notice a weird issue... (it in-fact could have been going on a long time... we just now started putting an 'event' for high spool) 
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At-any-rate ... these type of emails seem to be stuck
WHere --> sender is NORELPY@ourdomain.com  .. and the email seems to be like a "acknowledgement receipt'
-- so don't understand why they are stuck in our queues...
WHen I do the "view Recipients"  .. it shows that it is trying to reach outside I/Ps...
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Just confused to as to what is trying to be accomplished...   

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Tony Scholz Replied
Employee Post
Hello, 

If you go to the domain settings for that domain [Manage -> Domains -> {selected_domain} -> Options [tab] -> Email [card]], what is your "IOnbound Message Delivery" set to? 


Inbound Message Delivery - Administrators can specify the domain location for incoming email delivery. This allows you to specify whether the domain is hosted locally or partially/entirely on an external server. The following options are available:

Local - Select this option if the mail server is hosted locally.
External (use MX record) - Select this option if the mail server is hosted partially or entirely externally. Messages will be delivered based on an MX lookup. Select the option "Deliver locally if user exists" to perform a local delivery instead of external if the user exists locally.
External (use host address) - Select this option if the mail server is hosted partially or entirely externally. Messages will be delivered to the specified host address. The host address can either be entered as an IP address or the Fully Qualified Domain Name (FQDN), such as mail.yourdomain.com. Select the option "Deliver locally if user exists" to perform a local delivery instead of external if the user exists locally.

If this is not local, it will try the MX or server entered in this location. 

Thank you 
~Tony
Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com

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