Dear SmarterMail Support,

We are currently experiencing a critical issue with our email accounts hosted on SmarterMail.

Several users in our company, including myself, have noticed that emails previously stored in subfolders have gone missing. This issue appears to affect multiple accounts and folders, and no recent changes have been made from our end that could have caused this.

We would appreciate your urgent assistance to:

1. Investigate the cause of the missing emails

2. Recover or restore the affected emails if possible

3. Advise on any actions we should take to prevent this from recurring

Please let us know if you require any specific information or access to help troubleshoot this issue.

Thank you for your prompt attention to this matter.