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meeting reminder
Problem reported by berk bagdatlioglu - 3/21/2025 at 12:13 AM
Submitted
Since purchasing the license, we have never been able to get proper support or resolve the issue. However, I have another question for you. When we schedule a Teams meeting or a regular meeting request on our computers and Android phones, we do not receive any reminders. Is there a setting for this, or is this feature not available in SmarterMail?(The program we use on the computer is ms outlook)

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Gabriele Maoret - SERSIS Replied
It seems that MS Outlook Mobile doesn't handle calendars correctly...

I suggest you to try to use GMAIL mobile app and see if it works better
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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berk bagdatlioglu Replied
I want to try the Gmail app on my phone, but on my computer, I have no option other than Outlook. Also, the devices do not remind me 15 minutes before the event.
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Gabriele Maoret - SERSIS Replied
You need to verify in OUTLOOK that the in the calendar event it has the remìinder active.
If this is active and you not see it, that's a Outlook issue not SmarterMail...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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berk bagdatlioglu Replied
It is active, but it doesn't work for any of the 150 users. I think something is missing.
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berk bagdatlioglu Replied
I fully understood the issue after multiple tests.
The reminder is sent to the meeting creator but not to the other participants, even though the reminder is active.
This is a strange issue. How can it be resolved?

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