SmarterTools newsletter unsubscribe link kaput

Problem reported by Sébastien Riccio - 3/12/2025 at 11:23 PM

Resolved

Hello ST,

I'm receiving your newsletter on different mail addresses and wanted to unsubscribe some of them, however it seems not posslbe at the moment:

Clicking on the link opens: https://account.smartertools.com/Unsubscribe.aspx?id=s0M3T0K3N

Result (I guess some 404 with wrong URLs for CSS and co):

There is also no list-unsubscribe header detected by my mail client (emClient).

I did not find a way to actually unsubscribe.

Kind regards.

Sébastien Riccio

System & Network Admin

https://swisscenter.com

2 Replies

Reply to Thread

Dillon Murray Replied

3/18/2025 at 3:53 PM

Employee Post

Hi Sébastien,

We appreciate you pointing this out, we were able to replicate the same result you saw and have reported this to the team responsible for a fix.

Thank you

Dillon Murray System/Network Administrator SmarterTools Inc. www.smartertools.com

Derek Curtis Replied

3/24/2025 at 3:45 PM

Employee Post

FYI: We recently made some changes that both fix the Unsubscribe link in the footer of our marketing emails, but also added the header to clients offer "Unsubscribe" options as well.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

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