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we updated our SmarterStats from the v8.4 to the most recent update release of v8.5.5220. Did all the correct things... stopped IIS; backed up data; performed the update; reset the SSTats service to the unique user account we have always used for this (acct has admin privileges) and restarted service; disabled the built-in internal web server; restarted IIS. We can login to the web interface with no issues; customers can login to their accounts via web interface with no issues. And stats are appearing to be obtained correctly.
The problem we are having is this error we get every hour or so:
SmarterStats: Server localhost could not be contacted. This occurred while updating the site list. Error was: Access to the path 'C:\Program Files (x86)\SmarterTools\SmarterStats\Service\SiteList.dat' is denied.
The self-diagnostics all come back as passing.
We do not touch the SStats server much as far as the SStats software (just not needed), and therefore never get into an automatic "this is what you do from memory" routine. I do not see where any special permissions in the install directions are needed. But I must be missing something.
Any suggestions? Thanks in advance!