Screenshots of your server settings that work with iPhone users

Question asked by Jade B - 11/21/2024 at 11:23 AM

Unanswered

This is a continuation of the thread in which I asked which version of smartermail is considered the most stable and based on feedback received within that thread I opted for 8930.

Fresh install of Smartermail on a new OS (Win 22) and we've already run into issues with iPhone users who's mailboxes just simply stop syncing.

The mail app shows no errors, but the users mailbox simply doesn't update on the phone, when using IMAP. Webmail shows new mail has arrived but nothing on the phone

This seems to only affect users with large mailboxes and has been an ongoing issue with previous versions.

My request to the community is if you could kindly share screenshots of your config of smartermail for the following pages (feel free to redact sensitive info)

Settings > General

Settings > Protocols

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Andrew Barker Replied

11/21/2024 at 2:23 PM

Employee Post

It sounds like your problem may be related to the issues described in this thread:

https://portal.smartertools.com/community/a96611/customers-with-iphones-unable-to-connect.aspx

If that is the case, then this is likely an issue with changes to iOS 18 related to IMAP. The linked thread has some suggestions that may help resolve the issue for you.

Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com

Jade B Replied

11/21/2024 at 7:30 PM

Thanks for your response Andrew, I have worked through some of the suggestions in that thread and confirm that the issue affects version 18 of iOS.

Jay Dubb Replied

11/22/2024 at 4:26 PM

IOS 18 quite effectively broke IMAP. Apple forums lit up with that topic very quickly.

Jade B Replied

11/22/2024 at 8:13 PM

Hi Jay

That may be true, but our experience shows that moving affected clients to mail server which is not smartermail resolves imap sync issues or at least the issue I have reported.

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