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Smartermail Build 9014, Clicking email, marks it read, but does not update counts in left nav pane.
Problem reported by Curtis Kropar www.HawaiianHope.org - 9/11/2024 at 4:45 AM
Submitted
I just realized this is happening.
When I click on an email and it shows up in the preview pane, The center column will show the email marked as read, but the left nav pane never updates the unread counts. This is happening in both firefox and chrome. I disabled ad blocker too to try it, no change.

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

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Derek Curtis Replied
Employee Post
Hmm...what does the console say? We just tested this on 9014 and, when clicking on an unread item, it's marked read and the unread count DOES decrease on the folder. And is this on the Inbox or is it in another folder? 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Sorry, Not sure what you mean by console.
Any folder, including inbox.
www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
0
Derek Curtis Replied
Employee Post
No problem, Curtis. There should be a way to enable Developer Tools for your browser. This will allow you to right click on a blank space in the webmail interface and select "Inspect" from the context menu. This will open a new tab, or a new window, and give you a look "behind the curtain" of the page. You'll want to select the Console tab, and refresh the page, then click on a message. If there are issues, you'll see some red errors on the Console screen of that second tab/window. 

Derek Curtis COO SmarterTools Inc. www.smartertools.com

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