Added a "Global" event called "Email on ticket transfer"
Set it to simply "Enabled"
Set the action to the following
The FROM is set to "supportportal@ctlogistics.com"
WE (CT) Wants the "TO" to be the "Email address for the agent the ticket was transferred to"
How can we configure this? As "#agentemail#" does not work in the "TO" field.
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We see ONLY the items where an agent has specifically created an event being mailed to them now the "Global" one does not fire.
RE: We had a user setup her own event and it does, in fact, mail to her.
The GLOBAL one using #agentassigned# in the "TO" field does not fire nor work.
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