SmarterTrack's event-driven architecture gives System Administrators, Managers and Agents the ability to be notified when an event occurs in the system. Most commonly, System Administrators and Agents use this feature to receive an email notification when a knowledge base article is created. Although the steps below show you how to create the most commonly used knowledge base event, the procedure is similar for the other knowledge base events.
This will create a basic email notification using the default configuration. All other configuration settings and conditions are optional. For more information, please refer to the KB Events page in the SmarterTrack Online Help.
Learn more about SmarterTrack’s live chat, self service portal and knowledge base software.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add firstname.lastname@example.org to your trusted senders list in your email software.