Default font size for KB articles as well as screen shots

Is there a way to set a default font to be used when someone creates a KB article? We have noticed that there will be multiple font formats based on copy and paste or after inserting pictures. Can you just do a copy and paste for pictures into the articles? We have found that at times the images disappear after the article has been saved. Is there a specific best practice to be used?

Thank you,

Shannon Yates
Help Desk

Confidence, Trust, Leadership. Traditions since 1923
12487 Plaza Drive | Cleveland, Ohio 44130-1084

Tony Scholz Replied

8/7/2024 at 1:01 PM

Employee Post

Hello, Currently this is not possible. I tend to use the keyboard short cut to paste without formatting. Cmd+Shift+V on mac and Ctrl+Shift+V for Windows

Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com

Shannon Yates Replied

8/7/2024 at 1:06 PM

I hope at some point there is a way to do this. It would make documentation writing a whole lot easier. Maybe I will try the copy and paste method again within the KB articles to see if I do find any of the images showing up missing at a later date. Thank you!

Thank you, Shannon Yates Help Desk Confidence, Trust, Leadership. Traditions since 1923 12487 Plaza Drive | Cleveland, Ohio 44130-1084

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