Ticket transfer events are not displaying any information

Hello,

We are experiencing an issue where there was a ticket transfer event created but the email that is sent does not populate with the email body items. Please see below:

The event notification set up:

What the email looks like:

Thank You,

Shannon Yates
Help Desk

*Have we met your expectations? Our Leadership Team wants to hear from you – email: leadership@ctlogistics.com

Confidence, Trust, Leadership. Traditions since 1923
12487 Plaza Drive | Cleveland, Ohio 44130-1084 | www.ctlogistics.com | 352-422-4523 | syates@ctlogistics.com

Thank you,

Shannon Yates
Help Desk

Confidence, Trust, Leadership. Traditions since 1923
12487 Plaza Drive | Cleveland, Ohio 44130-1084

Kyle Kerst Replied

6/4/2024 at 12:38 PM

Employee Post

Hi Shannon, sorry to hear you're having trouble with this. We escalated a similar issue to development recently, and should have a fix coming in the next release. Please keep an eye out for that and feel free to respond here or submit a ticket if you see these issues post-upgrade to the next release.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

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