Back to Community Threads
1
Upgrade to 8902 and Block Country by Authentication records lost
Problem reported by Ron Raley - 5/29/2024 at 5:07 PM
Submitted
Today, we had to rebuild our "Block Country by Authentication" records under Settings > General

I suspect this was caused by a recent upgrade, but not sure.  We put them back.  Will keep an eye on if they get cleared again.

11 Replies

Reply to Thread
0
Jorel Haggard Replied
5/30/2024 at 2:09 PM
Employee Post
Ron,

How long after your upgrade would you estimate the "Block Country by Authentication" records disappeared? I'm currently trying to replicate this for you. 

Best, 

Jorel
Jorel Haggard System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Ron Raley Replied
5/30/2024 at 6:11 PM
Jorel,

When upgrading from 8895 to 8902

I believe it changed in the settings.json to "blocked_countries_at_auth":{"type":0,"countries":[]} after the upgrade.
0
Cris Mead Replied
5/31/2024 at 6:32 AM
Yes it looks like it happened to us to, thank you for posting, as it made me notice this too.
0
Jorel Haggard Replied
5/31/2024 at 11:53 AM
Employee Post
Would you say this happened the same day as the upgrade, or did it take some time to occur? If you'd like, you can open a ticket and I'll take a closer look at your block list for a more faithful replication. 

Best,
Jorel Haggard System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Ron Raley Replied
5/31/2024 at 12:31 PM
Joel, to be honest I do not recall exactly when.
0
Kyle Kerst Replied
6/3/2024 at 4:49 PM
Employee Post
Hey Ron! :-) Do you keep backups from prior to upgrades by chance? If so, we can likely collect a copy of your system level JSON configuration files and use these to attempt replication of these issues on upgrade.
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Christophe Winzenried Replied
6/4/2024 at 3:30 PM
In SM Build 8909 i add countrys to block in general settings and i save the changes. Later all the entrys are gone. the list is empty.
0
Kyle Kerst Replied
6/5/2024 at 7:11 AM
Employee Post
I'd like to get a ticket started with both of you if that's alright? I can't reproduce these issues in-house but I suspect there is an issue in there somewhere since two of you are seeing it now.
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
1
Ron Raley Replied
6/5/2024 at 3:07 PM
Kyle, what do you need? I'll zip it for you and start a ticket. JSON files of before/after 8902 upgrade? MRS folder? I've got you. I know yall want to get to the bottom of it.
0
Kyle Kerst Replied
6/5/2024 at 3:39 PM
Employee Post
Thanks Ron! If you could zip up a copy of the system level settings.json file from before/after the upgrade that should be perfect as we can fake the rest. That will be in the C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Settings directory by default.
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Ron Raley Replied
6/6/2024 at 3:30 PM
Ticket submitted.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Recommended SPAM SettingsSmarterMail > Antispam and Antivirus
Cannot Send Email MessagesSmarterMail > Troubleshooting
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Cannot Receive Mail MessagesSmarterMail > Troubleshooting
DMARC - In Simple TermsSmarterMail > Antispam and Antivirus