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mailservice.exe just went ballistic!
Problem reported by Brian Bjerring-Jensen - 5/22/2024 at 3:02 AM
Submitted

Slowed down the entire server and everything was running in turtle speed....

Build 8888 :)

11 Replies

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Kyle Kerst Replied
Employee Post
Do you see anything across your logging in and around the time you saw the spike? Usually something is going on and I'd bet you have a user doing a big sync job or something along those lines :-)
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Brian Bjerring-Jensen Replied
IN what log would that appear??
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Tan Replied
It is very hard to trace such activity but if you happen to experience it again, run the network monitor via performance monitor and check which IP pull the highest traffic and match again the IMAP log
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Brian Bjerring-Jensen Replied
Doesnt give away anything....

1
Ron Raley Replied
Same issue but all versions. We are running 8888 as well now. Today we had to restart due to this 100 cpu issue. Sometimes it recovers on its own. We've been dealing with this for a few years.
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Brian Bjerring-Jensen Replied
Crazy. I have only seen it once before on an older buld (85XX)
1
Kyle Kerst Replied
Employee Post
Unfortunately Brian I can't indicate a single log for this. The source of temporary CPU usage could come from a variety of places, but the most common source is sync, indexing, someone sending to a large mailing list, etc. 
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
1
Ron Raley Replied
To my understanding, jetBrains can dump a file with more information. However, it must be captured while the CPU spike is actively occurring. This is a challenge. 
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Kiswire it Replied
Hello, We are planning to update from 8251 to 8888.

We need to ensure that such issues do not occur after the update.

Could you please share your environment details? 
How many users do you have, and do you use Outlook?
We have about 1800 users, and approximately 1000 of them use Outlook.
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Brian Bjerring-Jensen Replied
Cant guarantee anything. We use outlook on 100% of the clients along with IOS and Android.
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Ron Raley Replied
We have no idea at all. Sometimes our team is forced to restart SmarterMail in the middle of the day. This issue never happens during the night. Many tickets have been submitted, but unresolved.

Happening to another solution gives us some hope the issue is found.

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