Hi Brian!
The same workaround works for us, but I have several users (not just one) with the same behavior and I can't tell everyone to continue like this...
I think that UNFORTUNATELY I will have to think about downgrading and going back to the 8664...
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)