SM 8790 AND 8797: issue in MS Outlook (MAPI) with ALIAS and visualization of received emails

I have a problem with my customer who is testing SM 8797 (note: the exact same problem was also on the 8790).

The problem is this: if you send an email to ALIAS that contains multiple users of a domain (configured on SmarterMail) and then CC it to another address, whoever receives the email sees the distorted CC addresses.

I put the explanatory images below.

1 - SENT email:

2 - received mail in WEBMAIL (this seems to be correct):

3 - The same received email in Outlook MAPI (the CC address is messed up):

-- Thisi is how the alias is configured in SmarterMail:

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Gabriele Maoret - SERSIS Replied

2/7/2024 at 5:00 AM

I opened a ticket, let's see what they tell me...

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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