Hey Mark, 

Thanks for reaching out to the community. You're currently on Build 8451 (Feb 20, 2023) so this could be a bug in that version. None the less I'm currently looking into the issue on your ticket. 

Thank you, 

OK, I will try to perform an upgrade on the system this evening and see if that resolves it.

There was a blog post or something about an EMclient option for the desktop. How do I take advantage of that?

Hey Mark, 

We had some feedback regarding the eM Client integration and it has been removed from the current public version of SmarterMail. But once we finish finalizing the changes, it should be released again soon. This will allow you to get 3 free eM Client licenses per domain. 

Thank you, 

I tried to thoroughly replace my MAPI account, but didn't find an existing MAPI connection in my webmail to delete. Starting Outlook without a profile started the process to set one up, and it took the username and password and completed the setup, but then kept asking for login and just kept loading the profile. It never comes up. I am getting a lot of "A fatal error occurred while creating a TLS client credential. The internal error state is 10013." messages in the Windows System log.

I'm thinking you likely have the old credentials saved in Windows, and its attempting to submit them before prompting you for the new ones. Can you check out the Credential Manager in Windows to see if you have a copy of your account saved there? 

If you do, try removing the Outlook profile completely, purging the saved password from the Credential Manager, then adding your account once more in a new Outlook profile. That should do the trick assuming you're not currently blocked by the Intrusion Detection System for the previous password failures! 

If you are, you'll see your office or device IP listed in Manage>Troubleshooting>IDS Blocks where you can unblock yourself.