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SmarterTools network unreachable from most of Europe
Problem reported by Sébastien Riccio - 5/6/2023 at 9:30 PM
Known
Hello,

It seems the smartertools network (even the DNS servers) aren't reachable at all from most part of europe (tried from 6-7 different places/countries).

The only way I found to reach here is through some US-based VPN hosts.

Is there some routing problems ongoing for ST network or maybe some other issues like a region blacklist enabled on ST network ? Anyone experiencing same issue ?

Kind regards.
Sébastien Riccio
System & Network Admin

10 Replies

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0
Gabriele Maoret - SERSIS Replied
Same here, but it seems to be provider related. From my office is ok, from my home was unreachable.


but it seems to be resolved now
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Ricardo Ranieri Replied
Hi

The same problem on the Brazil
0
Sébastien Riccio Replied
Not resolved from here. Many DNS servers returns SERVFAIL while trying to resole stuff on smartertools.com domain.

madjik@prism:~ $ host support.smartertools.com 1.1.1.1
Using domain server:
Name: 1.1.1.1
Address: 1.1.1.1#53
Aliases: 

support.smartertools.com has address 66.172.30.58
madjik@prism:~ $ host support.smartertools.com 8.8.8.8
Using domain server:
Name: 8.8.8.8
Address: 8.8.8.8#53
Aliases: 

Host support.smartertools.com not found: 2(SERVFAIL)
madjik@prism:~ 4s 1 $ host support.smartertools.com 94.103.96.70
Using domain server:
Name: 94.103.96.70
Address: 94.103.96.70#53
Aliases: 

Host support.smartertools.com not found: 2(SERVFAIL)
madjik@prism:~ 1 $ host www.smartertools.com 94.103.96.70
Using domain server:
Name: 94.103.96.70
Address: 94.103.96.70#53
Aliases: 
Sébastien Riccio System & Network Admin https://swisscenter.com
1
Sébastien Riccio Replied
Marked As Resolution
Seems resolved now though
Sébastien Riccio System & Network Admin https://swisscenter.com
0
Brian Bjerring-Jensen Replied
Site and portal has been down for 48+ hours according to online testtools.

Only early this morning did it come back online from Denmark.
0
Alain Néris Replied
Hello,

It was the same from France. 
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Thomas Lange Replied
same from Germany over this weekend!
and if I remember right this was already one weekend ago with "unreachable" not loading the SmarterTools-homepage and/including Community forum
2
Tim Uzzanti Replied
Employee Post
There were significant DNS attacks over the weekend of which we were affected.  We will be sending an email today to all customers with more information. 
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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Brian Bjerring-Jensen Replied
Hi Tim. Do you have any links to that since a lot of major sites was affected.
3
Tim Uzzanti Replied
Employee Post
Last week GitHub, Facebook, Instagram, Amazon were affected.  Major DNS servers are getting compromised causing huge NXDOMAIN storms on random hosts.  In February, ClouldFare was dealing with something similar and I think they reached 71 million requests a second. When we get more information on companies and networks affected, we will pass it along.  It usually takes a few days to see what outages were related and who was compromised.  
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com

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