Back to Community Threads
1
Autoresponder is not responding to free email used for testing.
Question asked by Dwayne Johnson - 4/23/2023 at 11:52 PM
Unanswered
I am using my personal account to perform external testing on a new queue in SmarterTrack. Internal email works fine but when I send an email from my yahoo account to the new queue I do not get an auto response.  There is no activity in the smtp.log in those cases, whereas there is smtp.log activity for the internal autoresponse.  

Do yo have any tips or tricks that I can look investigate.  Currently running 
SmarterTrack Enterprise
Version 14.1.6885.28379

7 Replies

Reply to Thread
0
Kyle Kerst Replied
4/24/2023 at 9:26 AM
Employee Post
Hello Dwayne! Is it possible you have this email address listed in Settings>Email>Options>Automated Email Blacklist?
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
0
Dwayne Johnson Replied
4/24/2023 at 9:36 AM
I removed the yahoo.com domain from the email blacklist. Do I need to restart the SmarterTrack server or SMTP service?
0
Kyle Kerst Replied
4/24/2023 at 9:53 AM
Employee Post
I don't believe so but in older versions it might be a good idea just to be safe. I hope that helps!
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
0
Dwayne Johnson Replied
4/24/2023 at 10:48 AM
To be clear is it the SMTP service, the APP Pool, or the website that should be restarted after a domain is removed from the email blacklist?
 
0
Kyle Kerst Replied
4/24/2023 at 12:02 PM
Employee Post
As I noted earlier I'm not certain this is even required, but it would be the app pool/site in IIS. SmarterTrack doesn't have a backend service, so it runs entirely in the IIS components, calling to the underlying .NET environment as needed.
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
1
Dwayne Johnson Replied
4/24/2023 at 12:18 PM
Thank you!
0
Kyle Kerst Replied
4/24/2023 at 2:12 PM
Employee Post
You're very welcome, happy to help!
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Hosted SmarterTrack Trials & Paid SubscriptionsHosted SmarterTrack Helpdesk > General Topics
Respond to Tickets From an Email ClientSmarterTrack > Installation and Configuration
SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Allow Customers to Submit Tickets by EmailSmarterTrack > Agent Configuration and Management
Issues Sending Email from SmarterTrackSmarterTrack > Troubleshooting