Cannot detach a related task from a ticket
Problem reported by Sébastien Riccio - 3/20/2023 at 12:00 AM
Being Fixed
Hello ST,

While managing a ticket on SmarterTrack, I noticed that we can't detach a related Task attached to a ticket.

It opens a modal but inside the modal it seems it displays the agent "home page".

EDIT: Build 8453 (the latest I guess)
Sébastien Riccio
System & Network Admin

2 Replies

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Eric McCarthy Replied
Employee Post
Hello Sébastien, 

I have tested this issue locally and have not been able to replicate it. I am going to open a ticket for you so that this issue can be investigated more by our support team.
Eric McCarthy Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
Kyle Kerst Replied
Employee Post
I am just following up here in case anyone else has encountered this issue. Through further troubleshooting we were able to find that detaching the task required the administrator role, and this has been escalated to development for resolution. 
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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