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SmarterMail - Re-queue / Send bounced emails
Question asked by Jim Matthews - 11/15/2022 at 8:08 AM
Answered
Can Smartermail be configured to retry email that bounced because the daily limit on the email account is exceeded? The recipients email addresses are valid. This email provider blocks email submission once they exceed a specific number per day.

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Tony Scholz Replied
Employee Post Marked As Answer
Hello Jim, 

If you look at the spool card (Settings -> general) you will see the retry intervals. ( see image below ). This can be set to eventually retry after a day ( 1,440 minutes ) 


As long as the bounce is not DNS or a 5xx rsp we will continue to try according to the settings on this card. 

Thank you
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Jim Matthews Replied
If the RSP [535, 554, 550] increasing the retry intervals will have no impact? Original Interval ended at 240
 
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Tony Scholz Replied
Employee Post
Hello Jim, 

That is correct, Any 500 response (RSP: 5xx) is considered a hard failure and will end the session. Only if the response is in the 400 range (RSP: 4xx) will the session be retried. Since this is a 500 series response we do not have a way to retry a day later. 

When looking at the response codes 

The first digit denotes whether the response is good, bad, or incomplete.:
  • 2yz (Positive Completion Reply): The requested action has been successfully completed.
  • 3yz (Positive Intermediate Reply): The command has been accepted, but the requested action is being held in abeyance, pending receipt of further information.
  • 4yz (Transient Negative Completion Reply): The command was not accepted, and the requested action did not occur. However, the error condition is temporary, and the action may be requested again.
  • 5yz (Permanent Negative Completion Reply): The command was not accepted and the requested action did not occur. The SMTP client SHOULD NOT repeat the exact request (in the same sequence).
The second digit encodes responses in specific categories:
  • x0z (Syntax): These replies refer to syntax errors, syntactically correct commands that do not fit any functional category, and unimplemented or superfluous commands.
  • x1z (Information): These are replies to requests for information.
  • x2z (Connections): These are replies referring to the transmission channel.
  • x3z : Unspecified.
  • x4z : Unspecified.
  • x5z (Mail system): These replies indicate the status of the receiver mail system.
Hope this helps. 
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Jim Matthews Replied
thank you for the response and clarification

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