Export User's tickets including the ticket number

I have been asked if there was a way to export a user's ticket list so that it may be shared with others for follow up. I see I can create reports, but it does not look like the ticket number is included within the report.

Is the above possible?

Thank you,

Shannon Yates
Help Desk

Confidence, Trust, Leadership. Traditions since 1923
12487 Plaza Drive | Cleveland, Ohio 44130-1084

Shannon Yates Replied

10/20/2022 at 1:33 PM

Can someone provide feedback on this question?

Thank you, Shannon Yates Help Desk Confidence, Trust, Leadership. Traditions since 1923 12487 Plaza Drive | Cleveland, Ohio 44130-1084

Tony Scholz Replied

10/25/2022 at 10:48 AM

Employee Post

Hello Shannon,

We do not have anything in the reports that will do what you are looking for. The API would defiantly allow you to do this.

https://portal.smartertools.com/Services2/

Thank you

Tony Scholz System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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