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BlueMail Desktop doesn't work with SmarterMail using EWS protocol
Problem reported by Gabriele Maoret - SERSIS - 8/16/2022 at 12:37 AM
Known
I'm testing some alternative mail clients and found that BlueMail Desktop doesn't work with SmarterMail using EWS protocol.

It seems to connect to the server (the autoconfiguration works and it's connected via EWS), but after that I can't see any mail, calendar nor contact.

It seems that it can't comunicate at all (apart login)


Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

8 Replies

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1
Zach Sylvester Replied
Employee Post
Hello Gabriel, 

Thanks for reporting this issue. I have never even heard of Blue Mail before and it's an amazing minimalist email client. And on top of that, it's free. I was able to replicate your issues with EWS. I did test it with EAS and that works so for now you can use that as an alternative. We will provide updates on this thread. 

Kind Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
Hi Zack! Even EAS is not working, there's issues as I write here: 



In addition to the desktop applications for Windows, I want to ask you and your team if there is a good free application for ANDROID (alternative to Outlook and Gmail) that you would recommend because it works well with SmarterMail.
Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
1
echoDreamz Replied
We have an open ticket with a client about BlueMail not working either (using EWS), it authenticates and just sits spinning its wheels never downloading any mail. It populates the folders correctly, that's the end of it.
0
Gabriele Maoret - SERSIS Replied
Hi echo! Same issue here.
Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
0
echoDreamz Replied
Even the SM logs for EWS are empty, it does a few items then that is all, no further communications.
4
Andrea Free Replied
Employee Post
Hi all, 

I wanted to give you an update on where we're at with BlueMail. We're currently working on a significant new build, and we wanted to get BlueMail solid for that release. However, while looking into this connection issue with BlueMail, the developers found some security concerns with the email client that are preventing them from testing things further. Unfortunately, BlueMail has not responded to our messages, and our progress with BlueMail will be halted until they do. We'll provide updates as they become available. 

Andrea Free
SmarterTools Inc.
877-357-6278

www.smartertools.com

1
Tim Uzzanti Replied
Employee Post
We have spent weeks attempting to reach out to anyone and everyone at BlueMail.  

From our perspective, they seem like they are out of business.

They have a bug that needs fixing.  It is blocking all other testing.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
3
echoDreamz Replied
Yeah, we told our customer that this is a s*** email client and have them on eM Client instead, they are happy.

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