Unable to delete email addresses in drop down suggestions

Hi. Please see attached screenshots. My question after the second screenshot.

#1- When I create a new email message and type 'Mike' into the Recipient field, the first suggestion is MCzarnik@protia.com. However, that is not a good address. I can 'X' it to the right of the suggestion, but unlike other email platforms it comes back the next time I do the same.

#2- MCzarnik@protia.com is not an address in Mike Czarnik's Contact info.

Would value advice on how to permanently delete MCzarnik@protia.com from the program's memory.

Tony Scholz Replied

5/12/2022 at 9:21 AM

Employee Post

Hello Tony,

Can you have the user do an Advanced Search for that email address ( the bad one ) and see if it is showing up anywhere.

The Advanced search is the magnifying glass in the top right corner

If you find any matches and get rid of them ( and do the "X" on the address again ) do you still have the issue.

Thank you

Tony

Tony Scholz System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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