2
Windows OS using SmarterTrack
Question asked by Shannon Yates - 3/18/2022 at 10:44 AM
Answered
I was curious if there were any Windows requirements for a user to access the portal sites?

We have the portal running and an outside user has indicated that while using Chrome, they were unable to access the site. I can access via Chrome, but I was wondering if there was something else that I may not be thinking of that can cause the user to access the link but not log in?
Thank you,
Shannon Yates
 Help Desk
  Confidence, Trust, Leadership. Traditions since 1923
 
12487 Plaza Drive  |  Cleveland, Ohio  44130-1084

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Zach Sylvester Replied
Employee Post Marked As Answer
Hello, 

Thanks for reaching out to the community. Besides having an internet connection and being able to run the latest version of a browser and be able to keep time there are not really any requirements. I would recommend having the user change their DNS servers as ISP DNS servers can sometimes be buggy. 

Please let me know if this helps. 

Kind regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Emily Ward Replied
Employee Post
Shannon,

To add to what Zach said, here's where you'll find the supported browsers: SmarterTrack Browser Requirements.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Shannon Yates Replied
Zach and Emily, thank you very much. Your response was along the lines of the determination that we had come to.
Thank you,
Shannon Yates
 Help Desk
  Confidence, Trust, Leadership. Traditions since 1923
 
12487 Plaza Drive  |  Cleveland, Ohio  44130-1084

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