Windows OS using SmarterTrack

I was curious if there were any Windows requirements for a user to access the portal sites?

We have the portal running and an outside user has indicated that while using Chrome, they were unable to access the site. I can access via Chrome, but I was wondering if there was something else that I may not be thinking of that can cause the user to access the link but not log in?

Thank you,

Shannon Yates
Help Desk

Confidence, Trust, Leadership. Traditions since 1923
12487 Plaza Drive | Cleveland, Ohio 44130-1084

Zach Sylvester Replied

3/21/2022 at 4:31 PM

Employee Post Marked As Answer

Hello,

Thanks for reaching out to the community. Besides having an internet connection and being able to run the latest version of a browser and be able to keep time there are not really any requirements. I would recommend having the user change their DNS servers as ISP DNS servers can sometimes be buggy.

Please let me know if this helps.

Kind regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Employee Replied

3/22/2022 at 10:51 AM

Employee Post

Shannon,

To add to what Zach said, here's where you'll find the supported browsers: SmarterTrack Browser Requirements.

Shannon Yates Replied

3/22/2022 at 11:06 AM

Zach and Emily, thank you very much. Your response was along the lines of the determination that we had come to.

Thank you, Shannon Yates Help Desk Confidence, Trust, Leadership. Traditions since 1923 12487 Plaza Drive | Cleveland, Ohio 44130-1084

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