2
How do I find the GroupID for our SmarterTrack groups
Question asked by Donavon McKigney - 3/11/2022 at 12:44 PM
Answered
How do I find the GroupID of our Groups in SmarterTrack?  We need this for an API call and I can find is the Group Name, not the GroupID.  Any help would be appreciate.

5 Replies

Reply to Thread
0
Tony Scholz Replied
Employee Post Marked As Answer
Hello Donavon, 

To get your Group IDs you can call. (
 https://portal.smartertools.com/Services2/#svcOrganization_GetAllGroups ) The ID is provided in this call with the group name as well. 



Please let me know if you have any questions on this call. Thank you

Tony
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Donavon McKigney Replied
Thank you Tony for your response.  Our developer tried calling GetAllGroups with an account that is able to login fine to the web portal.  The account has the Administrator role. He gets an "Invalid Permission" error returned.  Any other insight as to how we make this work would be appreciated.

Thanks,
Donavon McKigney
0
Tony Scholz Replied
Employee Post
Hello Donavon, 

What roles does this user have other then the Administrative Role. I have tried with all the variations I can think of. 


If you would rather not post the details here you can start a ticket and we can do this through a ticket where I can test against your install. 

Thank you
Tony
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Donavon McKigney Replied
Tony, Here are the permissions we have set for the account we are trying to use.  It is also an agent of the group we are trying to find the ID for and create tickets for.  We have also tried another account with the same roles and are getting the same error.
0
Tony Scholz Replied
Employee Post
Hello Donavon, 

I started a ticket so that I can get web access and do some looking around. Once you get the chance please respond and we can get this working for you. 

Thank you
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread