Thank you Tony for your response.  Our developer tried calling GetAllGroups with an account that is able to login fine to the web portal.  The account has the Administrator role. He gets an "Invalid Permission" error returned.  Any other insight as to how we make this work would be appreciated.

Thanks,

Donavon McKigney

Hello Donavon, 

What roles does this user have other then the Administrative Role. I have tried with all the variations I can think of. 

If you would rather not post the details here you can start a ticket and we can do this through a ticket where I can test against your install. 

Thank you

Tony

Tony, Here are the permissions we have set for the account we are trying to use.  It is also an agent of the group we are trying to find the ID for and create tickets for.  We have also tried another account with the same roles and are getting the same error.

Hello Donavon, 

I started a ticket so that I can get web access and do some looking around. Once you get the chance please respond and we can get this working for you. 

Thank you