Quartantine Problem

Problem reported by Sabatino - 2/24/2022 at 4:37 AM

Submitted

I have a problem with quarantine

I have exceeded 5000 messages in quarantine.

The performance system only shows me 5000 messages

More than legitimate

In spam quarantine it shows me the latest messages arrived, right

The problem is about quarantine viruses.

In fact here he doesn't show me the latest messages with quarantined viruses

Sabatino Traini
Chief Information Officer

Genial s.r.l.
Martinsicuro - Italy

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Sabatino Replied

2/24/2022 at 4:39 AM

however, wouldn't it be better to have two different folders on the server for spam quarantine and virus quarantine?

Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy

Gabriele Maoret - SERSIS Replied

2/24/2022 at 7:54 AM

+ 1 for two quarantine ( virus and spam)

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Juan Lai Replied

2/24/2022 at 6:16 PM

By the way, it seems the Windows Defender filtered a lots mail with office files since Feb. anyone the same as me? Everything's fine after we turned off the windows defender scanning.

rds

Juan Lai

Sabatino Replied

2/25/2022 at 3:09 AM

I have been monitoring windows defender activities for a long time

I have opened various tickets for false positives.

In the end SM confirmed that sometimes windows defender makes false positives that at a second scan, always with windows defender are not confirmed. For this a confirmation scan will be implemented in a future version.

Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy

Richar White Replied

3/24/2022 at 2:12 PM

I have faced same issue. Some of scammer do fishing my password. But window defender save my life

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