Where can I find the help documentation on "Temporary Passwords" for current SM release?
Question asked by A System Administrator - 12/3/2021 at 9:54 AM
I was interested in learning how the "Temporary Passwords" feature works but did not have any luck finding anything in the Online Help. Usually, clicking "Online Help" from the SM menu will take you to a page with info on the settings/functions of what you are looking at but not in this case. The page it takes you to is:

However the word "temporary" only appears once when talking about user imports. I looked around the other user management help pages and there is nothing to be found. A quick Google search turns up this page:

Which mentions the docs being updated... but I can't find anything about it. Any guidance here?


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Kyle Kerst Replied
Employee Post
I did a quick search through our documentation but was not able to find anything definitive on this functionality for you. That said, it does work as Andrea had pointed out on the community thread that you'd noted in that it generates a second (additional) password which can be used to log on to the account for troubleshooting purposes. Issuing a temporary password does not affect the user's ability to log on and connect with their existing password. I'll pass a note along to our documentation team asking that they get this included in the help documentation in the future. I hope this helps! :)
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
Derek Curtis Replied
Employee Post Marked As Answer
Just to close this out, we've updated the help documentation to note the uses of a temporary password as well as the settings involved. You can find it here:

Thanks for pointing it out!
Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com
I see it's updated now; great!

Thanks Derek!

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