Temporary Passwords - Need Clarification
Question asked by Doreen Jones - April 15, 2016 at 11:41 AM
Answered
I'm using SmarterMail Professional 15.0.  I notice a feature called Temporary Password.  I've read the information about how to use it, but it's not totally clear.  
 
1.  If I can impersonate a user - why would I use it?
2.  If I use it - does it disable the user password so they can't get in?
 

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Andrea Rogers Replied
Employee Post Marked As Answer
Hey Doreen!
 
1. When troubleshooting an account, you may find it necessary to login on an email/IM client. The temporary password can be used for this since impersonation is not available. You'll also find that some behavior in webmail may be slightly different if you are impersonating versus directly logged into the account - certain menus will show for the sys admin impersonating that wouldn't be available to a user. For example, when you impersonate a user, the domain admin's settings always show, even if you're impersonating a user that isn't a domain admin. If you want a clear idea of the options available for the user, you may wish to log in directly instead. 
 
2. It does not disable the user's password. Instead, it creates an additional, temporary password that is only available for the time you indicate. If you are logged in with the temp password, it will not impact a user's ability to access webmail using their own.
 
I hope this helps! 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Doreen Jones Replied
Thank you so much. That clears things up.
0
Andrea Rogers Replied
Employee Post
Happy to clear things up, Doreen. We've also had the Help documentation updated to include this information.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

1
Connie DeCinko Replied
Can staff create a Temporary Password via the API?  Could that then be used by the user to login when they forgot their password so they can then reset it?
 

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