No Admin Options
Problem reported by Norbert Williams - 10/21/2021 at 2:49 AM
Have upgraded to the latest version of Smartermail in the hope that this problem would be rectified, but it still persists. It has been ongoing for a while now with no options for admin functions. Logged in with admin account.

SmarterMail Enterprise
Build 7957 (Oct 14, 2021)
Windows Server 2019
Intel Xeon 12 core E5-2430 2.20 GHz

Cannot access options to configure ports, protocols, etc. The only seemingly admin option available is to create and edit user accounts. And again, yes, I am logged in as full admin.
What am I missing? Help!!!

3 Replies

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Gabriele Maoret - SERSIS Replied
You are using a DOMAIN USER (WITH DOMAIN ADMIN permissions)...

To configure that settings you need to login with a SYSTEM ADMIN user.

DOMAIN ADMINS are not enabled to change system settings...

Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
Norbert Williams Replied
I can log in with the Primary Admin user account and still have the same problem.
Norbert Williams Replied
Marked As Resolution
OK sorted it out. Had not used the 'admin' account for so long (never needed to) that I forgot about it. Saw it in the administrators.json file and that was the end of that.


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