No Admin Options - SmarterTools

Have upgraded to the latest version of Smartermail in the hope that this problem would be rectified, but it still persists. It has been ongoing for a while now with no options for admin functions. Logged in with admin account.

SmarterMail Enterprise
Build 7957 (Oct 14, 2021)
Windows Server 2019
16 GB RAM
Intel Xeon 12 core E5-2430 2.20 GHz

Cannot access options to configure ports, protocols, etc. The only seemingly admin option available is to create and edit user accounts. And again, yes, I am logged in as full admin.

What am I missing? Help!!!

Gabriele Maoret - SERSIS Replied

10/21/2021 at 3:23 AM

You are using a DOMAIN USER (WITH DOMAIN ADMIN permissions)...

To configure that settings you need to login with a SYSTEM ADMIN user.

DOMAIN ADMINS are not enabled to change system settings...

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Norbert Williams Replied

10/21/2021 at 5:20 AM

I can log in with the Primary Admin user account and still have the same problem.

Norbert Williams Replied

10/21/2021 at 5:30 AM

Marked As Resolution

OK sorted it out. Had not used the 'admin' account for so long (never needed to) that I forgot about it. Saw it in the administrators.json file and that was the end of that.

Thanks.

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