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The INACTIVE USERS report is clearly not working.
Problem reported by Gabriele Maoret - SERSIS - 9/26/2021 at 11:59 PM
Submitted
The INACTIVE USERS report is clearly not working.

For example i have an account "tecnico@rolmec.com" that is reported to be inactive since 22 january 2021, but it is not true because it is active and every day connected through POP3 (see examples below)

Many accounts have the same issue.






11 Replies

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1
Gabriele Maoret - SERSIS Replied
Anyone else have this problem?

Even accounts that use only the SMTP protocol (only for sending mail) seem not to be updated correctly...
0
Kyle Kerst Replied
Employee Post
Gabriele, I did not see similar issues when checking our the Manage>User Activity>Inactive Users list here. That said, I believe this list tracks only webmail logons where the user logged into their account directly via the web interface. I do believe we have a feature request submitted to include logon dates from protocols as well, but this has not yet been added to the product. Can you submit a ticket on this one please so we can check in with development on this? Thanks!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
3
Gabriele Maoret - SERSIS Replied
If this list tracks only webmail logins then I don't need to open a ticket...

Kyle, please confirm that if you can.

That said, I think this will be more usefull if it tracks logins to all protocols (SMTP,POP,IMAP,EWS,MAPI,EAS or whatever), maybe specifying what's the last used protocol.

If you do so, this will be usefull to find unused mailboxes (can't be used to do this like it is now)
4
Sébastien Riccio Replied
It's kinda useless if it only tracks webmail activity as lot of people only use their e-mail client and never connects to the webmail. It is then unreliable to determine if an account is used or not.
Sébastien Riccio
System & Network Admin

2
Gabriele Maoret - SERSIS Replied
Exactly Sébastien.

This is why I reported it.
2
Kyle Kerst Replied
Employee Post
I can absolutely confirm that for you and will let you know what I find out. As I noted, we do have a feature request in to improve this functionality so that it displays the protocol or web access as being the source of the last login time.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Dirk Replied
Kyle any movement on this. This report is completely useless to us as well as 90% of our users use POP to access their mailboxes. 

Is it possible to retrieve the last POP or IMAP access date with the API?
1
Tony Scholz Replied
Employee Post
Hello Dirk, 

I have not found an API call to get inactivity with the protocol but I have found one that may be useful to you. 

You can make the API call to the domain user list.


Here is an example call;

Request URL: http://ascholz.local:9998/api/v1/settings/domain/account-list-search
Request Method: POST
Payload: {"skip":0,"take":"200","search":null,"sortField":"userName","sortDescending":false,"searchFlags":["users"]}

{
    "success": true,
    "message": "",
    "totalCount": 9,
    "results":
    [
        {
            "userName": "2B",
            "displayName": "2B@ascholz.local",
            "status": 1,
            "accountType": 2,
            "authType": 1,
            "isEasEnabled": false,
            "isMapiEwsEnabled": false,
            "lastLoginTime": "2021-11-02T15:20:38.0550471Z",
            "lastLoginProtocol": "EAS",
            "isWebmailEnabled": true,
            "lastLogin": "2021-11-02T15:20:38.0550471Z",
            "easLastLogin": "2021-11-02T21:56:08.8045063Z",
            "mapiLastLogin": null,
            "ewsLastLogin": "2020-05-04T15:18:24.6483887Z",
            "isPopEnabled": true,
            "popLastLogin": "2021-06-03T16:41:50.6483238Z",
            "isImapEnabled": true,
            "imapLastLogin": "2021-08-03T17:15:46.9137766Z",
            "bytesUsed": 154939,
            "bytesAllowed": 262144000,
            "bytesUsedPercent": 0.0591045379638672,
            "acceptedNewestPolicy": true,
            "description": null
        },
    ]
}

Here it is scripted out ( for a single domain ).







Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
Is there any news on that?
0
Dirk Replied
Thanks Tony, sorry I missed this message, but yes this will help us a lot. 
0
David Fisher Replied
Hello Kyle,

According to SmarterMail Help it shouldn't be marking any Authenticated POP3 or IMAP Accounts as Inactive.

An "Inactive User" is an account that hasn't authenticated against the SmarterMail server in whatever period of time is selected from the Actions (...) menu.  ....


-dave

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