The INACTIVE USERS report is clearly not working.

Problem reported by Gabriele Maoret - SERSIS - 9/26/2021 at 11:59 PM

Submitted

The INACTIVE USERS report is clearly not working.

For example i have an account "tecnico@rolmec.com" that is reported to be inactive since 22 january 2021, but it is not true because it is active and every day connected through POP3 (see examples below)

Many accounts have the same issue.

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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Gabriele Maoret - SERSIS Replied

11/2/2021 at 7:28 AM

Anyone else have this problem?

Even accounts that use only the SMTP protocol (only for sending mail) seem not to be updated correctly...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Kyle Kerst Replied

11/2/2021 at 4:19 PM

Employee Post

Gabriele, I did not see similar issues when checking our the Manage>User Activity>Inactive Users list here. That said, I believe this list tracks only webmail logons where the user logged into their account directly via the web interface. I do believe we have a feature request submitted to include logon dates from protocols as well, but this has not yet been added to the product. Can you submit a ticket on this one please so we can check in with development on this? Thanks!

Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com

Gabriele Maoret - SERSIS Replied

11/2/2021 at 5:22 PM

If this list tracks only webmail logins then I don't need to open a ticket...

Kyle, please confirm that if you can.

That said, I think this will be more usefull if it tracks logins to all protocols (SMTP,POP,IMAP,EWS,MAPI,EAS or whatever), maybe specifying what's the last used protocol.

If you do so, this will be usefull to find unused mailboxes (can't be used to do this like it is now)

Sébastien Riccio Replied

11/3/2021 at 6:27 AM

It's kinda useless if it only tracks webmail activity as lot of people only use their e-mail client and never connects to the webmail. It is then unreliable to determine if an account is used or not.

Sébastien Riccio System & Network Admin https://swisscenter.com

Gabriele Maoret - SERSIS Replied

11/3/2021 at 6:34 AM

Exactly Sébastien.

This is why I reported it.

Kyle Kerst Replied

11/3/2021 at 7:46 AM

Employee Post

I can absolutely confirm that for you and will let you know what I find out. As I noted, we do have a feature request in to improve this functionality so that it displays the protocol or web access as being the source of the last login time.

Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com

Dirk Replied

12/11/2021 at 2:12 AM

Kyle any movement on this. This report is completely useless to us as well as 90% of our users use POP to access their mailboxes.

Is it possible to retrieve the last POP or IMAP access date with the API?

Tony Scholz Replied

12/13/2021 at 3:40 PM

Employee Post

Hello Dirk,

I have not found an API call to get inactivity with the protocol but I have found one that may be useful to you.

You can make the API call to the domain user list.

Here is an example call;

Request URL: http://ascholz.local:9998/api/v1/settings/domain/account-list-search
Request Method: POST
Payload: {"skip":0,"take":"200","search":null,"sortField":"userName","sortDescending":false,"searchFlags":["users"]}

{
    "success": true,
    "message": "",
    "totalCount": 9,
    "results":
    [
        {
            "userName": "2B",
            "displayName": "2B@ascholz.local",
            "status": 1,
            "accountType": 2,
            "authType": 1,
            "isEasEnabled": false,
            "isMapiEwsEnabled": false,
            "lastLoginTime": "2021-11-02T15:20:38.0550471Z",
            "lastLoginProtocol": "EAS",
            "isWebmailEnabled": true,
            "lastLogin": "2021-11-02T15:20:38.0550471Z",
            "easLastLogin": "2021-11-02T21:56:08.8045063Z",
            "mapiLastLogin": null,
            "ewsLastLogin": "2020-05-04T15:18:24.6483887Z",
            "isPopEnabled": true,
            "popLastLogin": "2021-06-03T16:41:50.6483238Z",
            "isImapEnabled": true,
            "imapLastLogin": "2021-08-03T17:15:46.9137766Z",
            "bytesUsed": 154939,
            "bytesAllowed": 262144000,
            "bytesUsedPercent": 0.0591045379638672,
            "acceptedNewestPolicy": true,
            "description": null
        },
    ]
}

Here it is scripted out ( for a single domain ).

Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com

Gabriele Maoret - SERSIS Replied

1/16/2022 at 3:03 AM

Is there any news on that?

Dirk Replied

1/16/2022 at 5:30 AM

Thanks Tony, sorry I missed this message, but yes this will help us a lot.

David Fisher Replied

1/17/2022 at 11:33 AM

Hello Kyle,

According to SmarterMail Help it shouldn't be marking any Authenticated POP3 or IMAP Accounts as Inactive.

An "Inactive User" is an account that hasn't authenticated against the SmarterMail server in whatever period of time is selected from the Actions (...) menu. ....

https://help.smartertools.com/SmarterMail/current/Topics/SystemAdmin/Manage/UserActivity.aspx

-dave

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