Back to Community Threads
2
Error after connecting mail account in outlook via mapi
Problem reported by Chris Mayer - 9/10/2021 at 2:23 AM
Submitted
i went after that manual to setup an email account via mapi in outlook to test the calendar functionality.

(would be good to include the needed DNS entries for mapi at the manual)


after setup and closing outlook and try to open it again i get following error:
it's an outlook 365

best regards chris
Chris Mayer

Simple Hosting GmbH

3 Replies

Reply to Thread
1
Stefano Replied
9/10/2021 at 3:27 AM
Have you checked "use cache mode" in your account settings?
Regards.

Stefano
0
Chris Mayer Replied
9/15/2021 at 4:55 AM
Hello Stefano

Many thanks for your help. i had to check the "use cache mode" and restart Outlook till it got working. so far till now it works and we will test further.

best regards chris
Chris Mayer Simple Hosting GmbH www.simplehosting.ch
1
Kyle Kerst Replied
9/15/2021 at 4:18 PM
Employee Post
Good call Stefano! The Use Cached Exchange Mode functionality needs to be enabled with our current implementation of MAPI. 
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Configure Outlook for MacOS using EWSSmarterMail > Desktop and Mobile Synchronization
How to Thoroughly Replace Your MAPI AccountSmarterMail > Troubleshooting
Set Up a MAPI Account in Outlook 2016 and Above for WindowsSmarterMail > Desktop and Mobile Synchronization
Trouble Connecting Apple Mail Using MAPI/EWSSmarterMail > Troubleshooting