2
ICS Bug
Problem reported by John Marx - 8/17/2021 at 5:09 AM
Submitted
Set an appointment for 9-10am and received an ICS file. The received an ICS file works in emClient and Outlook where Webmail is not correct. The results are below:

SmarterMail shows 4am-5am

Emclient shows 9am-10am

Outlook shows 9am-10am 

ICS File
BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//hacksw/handcal//NONSGML v1.0//EN
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20210819T090000
DTEND:20210819T100000
SUMMARY:Strategy Session (Free- 30 Min)
DESCRIPTION:Strategy Session (Free- 30 Min)\nEric Beschinski
END:VEVENT
END:VCALENDAR

Actual ICS File

6 Replies

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0
John Marx Replied
Also, all three products are set to Central Time. This is what is set in SmarterMail

0
John Marx Replied
More detail. Once saved it does show correct. So SmarterMail is just showing the information wrong to the user in the email.

0
Kyle Kerst Replied
Employee Post
@John - I'm going to test this here and will let you know what I find out. Can you confirm your current build number and where the appointment was created from? Thanks!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
John Marx Replied
Latest build.

SmarterMail Enterprise 100.0.7894.26964 (Aug 12, 2021)
0
Kyle Kerst Replied
Employee Post
Thanks John. I should have some updates for you on this later today, but worst case tomorrow.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Kyle Kerst Replied
Employee Post
Sorry for the delay on this John! I was able to complete some follow-up testing on this and was not able to replicate. I recommend getting a ticket submitted on this one if you can still reproduce under our latest release. Thanks for your patience John.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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