ICS Bug

Problem reported by John Marx - 8/17/2021 at 5:09 AM

Submitted

Set an appointment for 9-10am and received an ICS file. The received an ICS file works in emClient and Outlook where Webmail is not correct. The results are below:

SmarterMail shows 4am-5am

Emclient shows 9am-10am

Outlook shows 9am-10am

ICS File

BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//hacksw/handcal//NONSGML v1.0//EN
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20210819T090000
DTEND:20210819T100000
SUMMARY:Strategy Session (Free- 30 Min)
DESCRIPTION:Strategy Session (Free- 30 Min)\nEric Beschinski
END:VEVENT
END:VCALENDAR

Actual ICS File

Bookly_xBl2Cu.ics

6 Replies

Reply to Thread

John Marx Replied

8/17/2021 at 5:15 AM

Also, all three products are set to Central Time. This is what is set in SmarterMail

John Marx Replied

8/17/2021 at 5:17 AM

More detail. Once saved it does show correct. So SmarterMail is just showing the information wrong to the user in the email.

Kyle Kerst Replied

8/17/2021 at 7:53 AM

Employee Post

@John - I'm going to test this here and will let you know what I find out. Can you confirm your current build number and where the appointment was created from? Thanks!

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

John Marx Replied

8/17/2021 at 9:53 AM

Latest build.

SmarterMail Enterprise 100.0.7894.26964 (Aug 12, 2021)

Kyle Kerst Replied

8/17/2021 at 10:15 AM

Employee Post

Thanks John. I should have some updates for you on this later today, but worst case tomorrow.

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

Kyle Kerst Replied

8/26/2021 at 8:20 AM

Employee Post

Sorry for the delay on this John! I was able to complete some follow-up testing on this and was not able to replicate. I recommend getting a ticket submitted on this one if you can still reproduce under our latest release. Thanks for your patience John.

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

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