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SmarterMail Build 7845: No delete function on mobile webmail UI for opened mail item
Problem reported by Stefan Mössner - 6/26/2021 at 9:42 PM
Resolved
Hi all,

since updating to SmarterMail, build 7845 there's no possibility to delete mails from mobile webmail UI anymore when the mail item is opened. You can delete the item only from the list view of the mail folder. I can see this on Microsoft Edge on mobile phone with Android 10.

Kind Regards.

6 Replies

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1
Robert Emmett Replied
Employee Post
Stefan, I am able to replicate this behavior. I have added it to our bugs list.  We'll update this thread when it's resolved.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Ron Raley Replied
We are in the same boat. Please consider deploying a custom build when fixed. Thank you.
0
Kyle Kerst Replied
Employee Post
In the meantime, you should be able to highlight the message in the message list then delete it from there successfully. You may also have better results using the Request Desktop Site option in your browser. We'll follow up here when we get word on the development task. 
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
7
Ron Raley Replied
Sorry guys. Our thousands of users click this button everyday.

I am dissatisfied with the level of severity your team is giving this issue.

By the way, none of your customers can downgrade from this particular version.

We need a fix today.
2
Andrea Rogers Replied
Employee Post
Hello all, 

I want to let you know that this issue has been resolved in Build 7852 which is available for download here: 

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

1
Stefan Mössner Replied
Hello all,

I can confirm that the delete function on mobile devices is now working again in Build 7852.

Thank you.

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