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SmarterMail Build 7845: High CPU load and no download of mails from external mail hoster via POP3s
Problem reported by Stefan Mössner - 6/26/2021 at 9:32 PM
Not A Problem
Hi all,

since updating to build 7845 on Friday I see regurlarly high CPU loads of mail service and then there's no download of mails from external mail hoster via POP3s. Then I have to stop and to restart the mail service of SmarterMail. The start of the windows service doesn't work automatically with "restart": I have to start the mail service manually with "start". After the start of the mail service the download of mails from external mail hoster via POP3s is working again for some hours. I had to restart the mail service for 3 times since Friday.

Kind Regards.

10 Replies

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echoDreamz Replied
Guess that means no upgrade for us... Sorry for the stability issues Stefan! We do not upgrade immediately anymore. I watch the forums for a week or so, see what is going on and what issues are being reported, anything major like that, #wait.
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Sébastien Riccio Replied
Same here, we do not upgrade right away anymore, unless it's a custom build that addresses one particular issue and has no other changes.
In the meantime ST publishes an article on how SmarterMail helps system administrator gain 90% of administration time over Exchange.
My colleagues laughed at me when they've seen this, knowing how much time I have to spend on troubleshooting and even coding our own diagnostics and recovery tools for SM... as no tools are shipped with the product.

EDIT: Sorry I did not mean to hijack the original topic but I had to say it
Sébastien Riccio
System & Network Admin

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Stefan Mössner Replied
Hi all,

I've running SmarterMail for personal use and the release notes gave a hint to a solution of an older issue with signatures. So I wanted to try the newest build.

Because of the personal usage of SmarterMail it isn't much critical to early adopt to new releases - as long as SmarterMail is running and I can work with my mails ;-). And if there are no early adopters the bugs won't be found. We all know that many of the software products won't be tested hard before they're released. So the users are the testers :-(.

For using SmarterMail in professional environments it's the right way to wait for a while before updating. A lot of bugs are critical if there are a lot of users who can't work anymore.

Kind Regards.
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echoDreamz Replied
Do you have a ticket open about this Stefan?
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Stefan Mössner Replied
No, I didn't open a support ticket because I'm using the free edition.

It's interesting that the high CPU load didn't come back since last sunday. For the moment all mails are downloaded from the external mail hoster by SmarterMail.
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Gabriele Maoret - SERSIS Replied
I'm using 7845 from last friday and I'm not aware of any malfunction realted to CPU, RAM or service not working.

To me it's working as expected.
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Zach Sylvester Replied
Employee Post
Hello Stefan,

Thank you for your post. The most likely cause of the high CPU usage after the upgrade was due to the upgrade having to convert old files to new ones. If you go to Troubleshooting->Logs->Conversion. There is a new log to see the conversion process. The conversion would also explain the high CPU usage after the upgrade but then it subsiding. 

Best Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Stefan Mössner Replied
Hello Zach,

I can't find any conversion logs. There are none under Troubleshooting->Logs->Conversion, none in the log file folder.

For Troubleshooting->Logs->Conversion you have to be logged in as system administrator, not as domain administrator, right?

Kind Regards.
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Emily Ward Replied
Employee Post
Stefan,

Yes, you'll need to be logged in as the system administrator. In Troubleshooting > View Logs tab change the Type to Conversion.

Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Stefan Mössner Replied
Emily,

thank you. So I did the right steps but there are no conversion logs.

Kind Regards.

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