Ship .cfg .grp parsing / viewer / repair? tools with Smartermail
Idea shared by Sébastien Riccio - 5/26/2021 at 11:52 PM
Hello SmarterTools,

We often had and recently have to deal with users having problems with their mailbox structure or e-mail content.
For exemple recently some different users reported they have e-mails in their mailboxes that have lost their headers. The From/To/Subject everything is gone for these e-mails. Only the message body remains.

When the problems are related to a corrupt json file we can more or less troubleshoot it ourselves and come quickly with a fix for the customer.

However when it is related to corrupted GRP of CFG files, we have no way to troubleshoot anything as these seems to be in a custom format and we have no idea of the specs for these files.

I strongly suggest (not to say we require but we're almost at it) that specs for these files are given so we can build an integrity check for these custom file formats to be able to adress issues, fix issues and prevent future issues BEFORE customers are notifying us of problems.

I know there is for example a File Viewer tool for cfg grp that we were once given, and that helped us a lot in the past. But the format has evolved since and the tool is probably not compatible anymore with the files.
Also I think I remember there was a user folder checker at some point, but I don't remember where to grab it and it is probably also incompatible now.

Please tell me why aren't these shipped directly with the product so that their version matches the changes to these files in the different builds.

As a system admin I find this unacceptable to be given no troubleshooting tools for such an important product. That would not be a problem when files are in a common format, but for closed source custom formats it's a real pain for us!

Please do something about it to make our sysadmin work on SM easier!

Kind regards
Sébastien Riccio
System & Network Admin

5 Replies

Reply to Thread
A very good suggestion!
I agree. This would be a handy tool to have for troubleshooting. Plus it would probably cut down on the number of support tickets we need to open and/or give us better info to provide, resulting in faster resolutions.
Very good suggestion, a real need !
I agree too.
I find smarteremail a great product but lacking on the sys admin side

I take this opportunity to also mention a previous post that highlights further shortcomings in the logs in real time always by the sys admin


Reply to Thread