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Anyone have issues using Veeam with SmarterMail?
Question asked by Tim Walker - 6/25/2021 at 12:42 PM
Unanswered
Good Day,

So I am trying to move from Symantec Backup Exec to Veeam... I started a plain jane copy of the smartermail server and the day after things got messy. The event viewer showed chkdsk errors so I had to restart and run chkdsk. Some mailboxes were still unavailable, some domains would not show users etc. I opened a paid emergency ticket and Zach provided top notch support... found some extra characters in some JSON files and fixed it all up.

Just curious going forward if there are any specific switches Veeam should be using... or whether this may have been coincidental and just a hard drive corruption at a very strangely coincidental time?

Thanks for your time.

-Tim Walker

6 Replies

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2
JerseyConnect Team Replied
We've been using Veeam with SmarterMail for several years and have never had the issue you describe. Our SM server is a VMware VM, so I don't know how that matches your environment.
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Kyle Kerst Replied
Employee Post
I am not aware of any specific switches that need to be implemented in Veeam as it should already use volume shadow copy which is recommended to avoid JSON file corruption. Is it possible Symantec introduced these issues during your shutdown of it?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Tim Walker Replied
I wonder if the backups ran simultaneously and caused the corruption.

When I have some time I'm going to setup robocopy to get up to date data elsewhere... then remove symantec and try veeam as its our prefered/newer solution for backup.


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Kyle Kerst Replied
Employee Post
That is quite possible. Veeam won't lock files, but it's possible Symantec still had them locked when Veeam started doing it's work. Please don't hesitate to submit a ticket with us if you end up needing a hand. Have a good one Tim!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
echoDreamz Replied
We dont use veeam, we use Macrium which also relies on VSS, been using it for the better part of a decade and never had a single issue with it locking up files, causing write issues or corruption.
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Chris Daley Replied
We have had instances when veeam is performing the backup and it can cause some weird issues with SM, essentially ending up with the backup job never completing, just sat there eating resources, SM would then stop accepting connections etc, suspect it was a VSS issue rather than Veeam itself however we have not experienced the issue with the v5 agent so far. There was no specific pattern for when it would occur so we couldn't track it down to SM, Veeam or VSS. We have not had any corruption issues with Veeam and SM.

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