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Datagrid for external Databases
Idea shared by Jochen Grashorn - 6/5/2021 at 8:21 AM
Declined
Hi Together,

everyone who does support needs additional information. So you search for the information in different apps. It would be great if Smartertrack could display external data.

Workflow:
Show external Data via SQL in new tabs, the SQL query is based on the customer being worked on.
or include additional dynamic urls to external applications in the menu/context menu of Smartertrack. The links is created from the data of the current customer and/or their company data.

-- The variant two is certainly easier to implement.

Example:
Customer need support with the installation of software, what is needed, the access data for the download and license number. These data must now be searched in other databases.

There are many other possibilities where additional data is needed. Wouldn't it make sense to be able to retrieve all necessary data centrally in SmarterTrack.

Many greetings,
Jochen

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This would fall into custom software and not a core package. This is why we created our own for this reason. You will probably want to do the same. Time consuming, yes, but you will get what you are specifically looking for.
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Kyle Kerst Replied
Employee Post
Jochen, you can implement this via our External Providers/API. We have data pulled from an internal system into our SmarterTrack ticketing environment via External Providers and this allows us to see license and support information from within SmarterTrack. Here's some details on those: 

Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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