Shaun, one thing that could cause this is something locking or otherwise causing issues with the domain's accounts.json file. A lot of the time this is an antivirus or backup solution which is hanging on to the file and preventing us from accessing it successfully. If you get a support ticket submitted on this I can help you track down what might be locking files via Process Monitor from Microsoft. I hope that helps!
Kyle Kerst
IT Coordinator
SmarterTools Inc.
www.smartertools.com