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Time log report issues
Question asked by jordan Car - 5/1/2021 at 9:13 AM
Answered
When I do a custom report on time logs, the subject of the ticket in most cases shows as:
"Automatically created for: Ticket [351-281DCFCD-002D]" for example. Is there a way to change that to the subject that we see on the ticket? Hard to prepare logs for clients and bill for time currently.

also changing the Duration column to show either minutes or hours in decimal so they can be tallied, my clients are typically wanting a spreadsheet to do their own metrics with.

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Elle Spark Replied
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Emily Ward Replied
Employee Post Marked As Answer
Hi Jordan,

When you view a time log on a ticket you can edit that by using the Actions (...) button in the upper right corner of the time log entry. You can then change the subject of the time log. I'm afraid there is not a setting to change the subject that all automated time logs use though. This would need to be done on each individual automated time log. Unfortunately, there is also not a setting to have the times show with decimals.

Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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jordan Car Replied
Is there a way to have this added to a list of possible new features? I need a way to more easily bill clients for time in a meaningful way for them to know what the items are.
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Emily Ward Replied
Employee Post
Jordan,

I went ahead and created two tickets on your behalf for these to be submitted as feature requests.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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jordan Car Replied
Thank you!

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