Autodiscover not working for MAPI

Problem reported by Sébastien Riccio - 4/25/2021 at 11:14 AM

Resolved

Hello,

This is the our first attempt to provide MAPI support to a customer, but without success unfortunately.

After digging a bit I've discovered that Outlook is missing the informations for MAPI in the autodiscover.xml returned by SmarterMail.

It returns what is needed for imap, smtp, ews, etc but not for MAPI, even that it is enabled in the domain autodiscovery settings.

I tried to enable only EWS in autodiscover and then enable EWS + MAPI and there is no difference in the returned xml.

Enabling only MAPI in autodiscover returns a blank xml file.

I suspect there is something broken here.

Autodiscover with only EWS enabled returned xml:

<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">;
    <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">;
        <User>
            <DisplayName>madjik@mysuperdomain.ch</DisplayName>
            <LegacyDN>/o=mysuperdomain.ch/ou=SmarterMail/cn=Recipients/cn=0af54acf94314ac2b1c1e2633ace52ca-madjik</LegacyDN>
            <AutoDiscoverSMTPAddress>madjik@mysuperdomain.ch</AutoDiscoverSMTPAddress>
            <DeploymentId>5cb95953-7847-46c4-b8cb-0983e2047e2d</DeploymentId>
        </User>
        <Account>
            <AccountType>email</AccountType>
            <Action>settings</Action>
            <MicrosoftOnline>False</MicrosoftOnline>
            <ConsumerMailbox>False</ConsumerMailbox>
            <Protocol>
                <Type>EXPR</Type>
                <Server>mail01.mysuperserver.com</Server>
                <AuthPackage>ntlm</AuthPackage>
                <LoginName>madjik@mysuperdomain.ch</LoginName>
                <DomainRequired>On</DomainRequired>
                <DomainName>mysuperdomain.ch</DomainName>
                <ASUrl>https://mail01.mysuperserver.com/ews/exchange.asmx</ASUrl>;
                <EwsUrl>https://mail01.mysuperserver.com/ews/exchange.asmx</EwsUrl>;
                <OOFUrl>https://mail01.mysuperserver.com/ews/exchange.asmx</OOFUrl>;
            </Protocol>
        </Account>
    </Response>
</Autodiscover>

Autodiscover with EWS and MAPI enabled returned xml:

<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">;
    <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">;
        <User>
            <DisplayName>madjik@mysuperdomain.ch</DisplayName>
            <LegacyDN>/o=mysuperdomain.ch/ou=SmarterMail/cn=Recipients/cn=0af54acf94314ac2b1c1e2633ace52ca-madjik</LegacyDN>
            <AutoDiscoverSMTPAddress>madjik@mysuperdomain.ch</AutoDiscoverSMTPAddress>
            <DeploymentId>5cb95953-7847-46c4-b8cb-0983e2047e2d</DeploymentId>
        </User>
        <Account>
            <AccountType>email</AccountType>
            <Action>settings</Action>
            <MicrosoftOnline>False</MicrosoftOnline>
            <ConsumerMailbox>False</ConsumerMailbox>
            <Protocol>
                <Type>EXPR</Type>
                <Server>mail01.mysuperserver.com</Server>
                <AuthPackage>ntlm</AuthPackage>
                <LoginName>madjik@mysuperdomain.ch</LoginName>
                <DomainRequired>On</DomainRequired>
                <DomainName>mysuperdomain.ch</DomainName>
                <ASUrl>https://mail01.mysuperserver.com/ews/exchange.asmx</ASUrl>;
                <EwsUrl>https://mail01.mysuperserver.com/ews/exchange.asmx</EwsUrl>;
                <OOFUrl>https://mail01.mysuperserver.com/ews/exchange.asmx</OOFUrl>;
            </Protocol>
        </Account>
    </Response>
</Autodiscover>

Sébastien Riccio

System & Network Admin

https://swisscenter.com

14 Replies

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Stefano Replied

4/25/2021 at 11:45 PM

Hello Sébastien, which DNS zone have you created for this domain?

Sébastien Riccio Replied

4/26/2021 at 12:49 AM

Hello Stefano,

I started the same test with a domain of mine and got the same results.

I use these DNS records:

autodiscover.cybermind.ch 3600 IN CNAME mail01.swisscenter.com.

_autodiscover._tcp.cybermind.ch 3600 IN SRV 0 0 443 mail01.swisscenter.com.

Where mail01.swisscenter.com is the SmarterMail server.

When I do an autodiscover test from outlook (ctrl-shift right click on the outlook tray icon), the autodiscover process seems to work and it receives the xml file from the server.
But when trying to add an account it says that it is missing informations to connect to the server.

I have the feeling that either something is missing in the returned xml, or something is not activated server-side.

I'm using Outlook 2019 from Office 2019 pro.

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Stefano Replied

4/26/2021 at 1:30 AM

On my server, I just have the SRV record, nothing about CNAME about autodiscover.

It's working fine with just that.

Gabriele Maoret - SERSIS Replied

4/26/2021 at 5:16 AM

Same here, it's all working like Stefano.

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

Sébastien Riccio Replied

4/26/2021 at 6:43 AM

Hello, great that it is working correctly for you guys, it gives me hope.

I probably did something wrong or forgot something on our side. I'll try again with the SRV record only.
I'm waiting a bit that the DNS caches flushes the entry I've removed.

Kind regards.

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Sébastien Riccio Replied

4/26/2021 at 7:05 AM

No much luck either with only SRV entry.

On another hand I've enabled the deailed autodiscover log and it shows something interresting:

[2021.04.26] 15:55:19.881 [192.168.50.35]AD Detail Logs: AnchorMailbox madjik@cybermind.ch UserIdentity madjik@cybermind.ch MapiCapability 1 SupportedMapiVersion 2
[2021.04.26] 15:55:19.881 [192.168.50.35]AD Detail Logs: Parsed X-MapiHttpCapability version 1
[2021.04.26] 15:55:19.881 [192.168.50.35]AD Detail Logs: Parsing user agent Outlook version 16.0
[2021.04.26] 15:55:19.881 [192.168.50.35]AD Detail Logs: Unable to parse user agent Outlook version 0
[2021.04.26] 15:55:19.881 [192.168.50.35]AD Detail Logs: Supported Outlook version details False
[2021.04.26] 15:55:19.881 [192.168.50.35]AD Detail Logs: AnchorMailbox madjik@cybermind.ch UserIdentity madjik@cybermind.ch MAPI supported False
[2021.04.26] 15:55:19.881 [192.168.50.35]AD Detail Logs: madjik@cybermind.ch Non-mobile response
[2021.04.26] 15:55:19.881 [192.168.50.35]AD Detail Logs: madjik@cybermind.ch Adding protocol EWS to XML
[2021.04.26] 15:55:19.881 [192.168.50.35]Completed request

It returns some "MAPI supported False" ?

but on another side, earlier in the log it says:

Parsed X-MapiHttpCapability version 1

and also

 AnchorMailbox madjik@cybermind.ch UserIdentity madjik@cybermind.ch MapiCapability 1 SupportedMapiVersion 2

I don't get it, supported or not ? :)

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Gabriele Maoret - SERSIS Replied

4/26/2021 at 7:07 AM

I think you need to open a ticket...

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

J Lee Replied

4/26/2021 at 2:28 PM

Don't know if this is the exact same issue but I did this to fix autodiscover.

The workaround I found for this was that you need 2 certs, an SSL cert for both mail.domain.com and autodiscover.domain.com

Outlook desktop now wants to see an SSL on autodiscover.domain.com

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

Kyle Kerst Replied

4/27/2021 at 10:03 AM

Employee Post

The suggestion above is the supported solution. Outlook leverages an account discovery service (at Microsoft) to probe the account and server, and so requires the following criteria are met for best results:

1. https://mail.customer-domain.com should be reachable without security warnings from the client PC on a browser.

2. https://autodiscover.customer-domain.com should be reachable without security warnings from the client PC on a browser.

3. SRV record should be reachable in DNS from client PC and should reference mail.customer-domain.com on port 443.

Kyle Kerst

Technical Support Specialist

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

Sébastien Riccio Replied

4/27/2021 at 12:13 PM

Well, I partially disagree with this or at least it would be a SmarterMail special thing with MAPI.

We have plenty of hosted exchange customers with different domains on a "real" on-promise exchange server.

It never was a problem to use autodiscover CNAME and/or tcp SRV records and/or autodiscover.xml redirects on our server hostname https://exchange01.ourdomain.com

This without the need to add the customer domain with his own certificates for these records on the server.

This of course if the first returned autodiscover.xml on the user domain is correctly redirected for example with a 301 or 302 to the server hostname.

For 5000 domains mail and autodiscver records, the need to add certificates for each domains would be a nightmare to handle.

So for my first tests I've configured the domains like we do for our hosted exchange service.

That being said and in doubt I've applied all recomendations on a test domain and the problem remains exactly the same. In this specific case it looks more like SmarterMail autodiscover thinks the client doesn't support MAPI and doesn't send out MAPI endpoints.

We have a ticket open for this.

Kind regards.

Sébastien Riccio

System & Network Admin

https://swisscenter.com

J Lee Replied

4/27/2021 at 1:32 PM

This should be added to the autodiscover help file in knowledge base.

https://portal.smartertools.com/kb/a3179/set-up-autodiscover-for-smartermail.aspx?KBSearchID=867008

and maybe this one

https://portal.smartertools.com/kb/a2877/syncing-with-smartermail.aspx?KBSearchID=867009

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

Sébastien Riccio Replied

4/28/2021 at 10:11 PM

Marked As Resolution

Hello,

A little update for my original issue here.

As I suspected from start, this was not a DNS configuration issue but it was SM not able to identify the Outlook client version correctly.

Depending on the locale (internationalisation stuff again) it uses a dot or a comma for the version separator 16.0 -> 16,0., so SM wasn't returning the MAPI endpoint information to the client.

I've received a custom build that fixes this and it worked correctly at my first attempt with it.

EDIT: After this sucessful attempt, I rolled back all DNS entries from the suggested ones to their original ones (the same we usually use for the "real" exachange) and re-added the account, it also works like a charm. No need for gillions of per customer domain certificates, phew!

Kind regards,

Sébastien

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Kyle Kerst Replied

4/29/2021 at 7:05 AM

Employee Post

Glad to see we could get this sorted Sebastien! Please note that the initial DNS troubleshooting is something that isn't required in all scenarios, but has been shown to prevent account set up in most cases and so we have to check those boxes! The fix we sent over to you will be included in our next public release as well so this should be good to go moving forward. Have a good one!

Kyle Kerst

Technical Support Specialist

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

J Lee Replied

5/2/2021 at 8:39 AM

Thanks Sebastien

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

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