2
Smartertrack Forward Messages Problem
Question asked by Emanuele Tomasi - 3/15/2021 at 1:48 AM
Answered
Hi,

when we forward a message, in the interface we don't see which message has been forwarded and this is bad.

It will be implemented in the future? In which table of SQL are stored the forwarded messages?

2 Replies

Reply to Thread
0
Andrea Rogers Replied
Employee Post Marked As Answer
Hello Emanuele,

Thank you for bringing this to our attention! We do everything we can to reduce duplicate data in ticket correspondences, and I'm afraid this appears to be a byproduct of that design. It's not currently possible to see which content was forwarded. However, we will making this change in an upcoming release.

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

0
Emanuele Tomasi Replied
Hi Andrea,

thank you! 

I really hope this will be available in the next release!

Have a nice day.

Emanuele | Scania Italy

Reply to Thread