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The POST IMAP translation problems cleanup procedure ?.
Question asked by alex sunny - 1/28/2021 at 5:34 AM
Answered

6 Replies

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Tim Uzzanti Replied
Employee Post
Please contact support.  We have a utility that can resolve the issue.  We really haven't had many users impacted and I'm assuming your server would have a handful but looking through them would be difficult and why we created the utility.


Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Sébastien Riccio Replied
Hello,

Some feedback for the utility: we used it (~5k domains, ~25k accounts) and it did the job 98%. It failed on some mailbox that we had to process manually but it greatly helped.

I would suggest to make sure you redirect the output of the utility to a log file to review the results and be able to refer to it in case of issue.

Also Tim, I've submitted some enhancement suggestions for the utility in ticket 089-27A32BEF-0B32, if you have some feedback about it.

Kind regards.
Sébastien Riccio
System & Network Admin

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Tim Uzzanti  why don't you release this utility to all users in public?
1
Tim Uzzanti Replied
Employee Post Marked As Answer
There is a big difference between making a utility for everyone to use and for our teams to use!
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Sébastien Riccio Replied
Well, shouldn't the admins of smartermail servers have access to such utilities by default, also like the Smartermail File Viewer to read .cfg and .grp files ? It helps troubleshooting and should be shipped with the product for the system admins use.

Sébastien Riccio
System & Network Admin

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Tim, I can understand your point, but, as Sebastien wrote, it's supposed that we are all Mail Server administrators with good skills...

Anyway, a question: I don't know if some of our customers have issue with the translation of folders until they tell me that. Can this utility help me find if some accounts are garbled even if the customer has not complained yet?

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