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"Draft in process of saving, try again later" is back?
Problem reported by webmaster - 11/24/2020 at 11:47 AM
Submitted
I've been reading posts from back in July/August about this issue. Curtis had noted it was resolved in a custom build back then. We recently upgraded the software to 7619, until this update, we had never seen this issue before. Now getting reports from multiple customers about this issue. Here is a client report:

"This happened last week as a one off but has now happened several times today....I'm typing an email, autosave seems to happen, I go to send said email and it gives the warning as shown on the attached....I can't save it or send it - I have to copy the text and close out the email, open a new one, paste then send. Also, although it says it is saving as a draft - it does not :)"

Is this once again a known issue? Is there a way to fix or is another custom build in the works? Thank you.

32 Replies

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Andrew Barker Replied
Employee Post
Thanks for bringing this to our attention. Unfortunately, we have not had any luck trying to reproduce this issue. I understand that this issue is being reported by your customers, but would it be possible to get some more information about what is going on? I've listed some questions below that might help us figure out what is going on.

  • What browser and OS are they using?
  • About how long was the message being composed?
  • Was the window left inactive for any amount of time?

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Webio Replied
You can add also my ticket to this group:

12E-2700A2A0-0B21

it is very hard to reproduce but it occurs from time to time.

MacOSX - Latest Safari - message was composed quite quickly (2 lines of  text) and not being opened too long. Message was also part of long message conversation with non english characters.
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webmaster Replied
Thanks for the reply. I have spoken to a client and this is the information I was given.

Browser: Firefox
Length of message: a short reply to a message received in ongoing thread. Happens as new message as well, long or short.
Browser inactivity: Customer reports this happens if window is left inactive or not. Sometimes happens soon after starting a new message.
1
Cary Gouge Replied

the same this is happening to me. The red message pops up sometimes, blue "Saving draft" is more frequent. 

SEND with no results has also been frequent today. 

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Ionel Aurelian Rau Replied
Hmm, this is worrisome, I really do hope this is not coming back.
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echoDreamz Replied
We have a user reporting this as well.
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Nathan McKAy Replied
I don't know if this helps, but the users I have that are reporting it primarily use Firefox. I have only has 2 claims from users using Chrome/Edge and 10+ from those using Firefox.
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echoDreamz Replied
Ditto, same issue here, user is using Firefox.
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Andrea Rogers Replied
Employee Post
Hi everyone, 

I'm sorry to hear your users are having this issue while composing emails in the interface. Unfortunately, this has been a tricky one to pin down since we haven't been able to replicate the behavior locally. If you have users currently experiencing this problem, please submit a support ticket for further review. In your support ticket, please provide as many of these details as possible: 

  • Are there any other patterns you've seen or that your users have reported?
  • Which browser is the user using?
  • Does this happen when using a private/incognito browser? If it does not, please provide a list of the plugins/extensions the user has installed. 
  • How many users on your server have reported this? Are they on the same domain?    
  • Does this happen with new messages, replies and forwards?
    how long do they have the compose window open before it occurs?
  • Do you have any user who can replicate this behavior on-demand, even it it's only after 10-15 minutes of trying? If so, we'd like to request they send some browser information using the Developer Tools window. If they open the dev tools for the compose window, they can choose to Preserve/Persist Logs for the Network and Console tabs. If they can then replicate the issue, we can review those logs to see what information can be found. 

Thank you,

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

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JerseyConnect Team Replied
We are also getting reports of this issue. Multiple users are affected and they are all on different domains. I'll try and get the additional details you're looking for.
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echoDreamz Replied
Our user reporting the issue said it just stopped happening. No changes have been done on our end, they said nothing changed on their end. Weird for sure.
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William Leaver Replied
I had a dickens of a time with this one as well on 7642 (which I'm still on). It seemed to mysteriously stop for no known reason.
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SmarterUser Replied
This continues to happen on the latest build.  It happens to several of our users, and it happens to me.  It's not possible to force it to happen, but it is frequent.  Some resolution needed.
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Linda Pagillo Replied
I also have users with the same issue even after upgrading to the latest build this past weekend (SmarterMail Enterprise 100.0.7719.31036 (Feb 18, 2021).
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
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Kyle Kerst Replied
Employee Post
Just posting here to give everyone a quick update. I've been testing against these scenarios for the better part of a month now or so, but have had zero luck in getting it reproduced in house, which as you're all aware is half the battle! 

I have tested this under Google Chrome, Mozilla Firefox, and the Internet Explorer/Microsoft Edge combination without luck, though it seems from these comments here that the majority of issues are affecting Firefox. 

If you could all post extensions/addons installed in Firefox and an outline of the Firefox version this might help narrow down the root cause or at least point us in the right direction in getting the problem replicated for our development team. Thanks everyone, we hope to get to the bottom of this ASAP!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Linda Pagillo Replied
Firefox 86.0.1 on Windows 10.   
Only extension is LastPass.  
Only plugins are OpenH264 and Widevine
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
0
William Leaver Replied
Had it happen today after not having seen it for several months. I'm going to chalk it up to the change to standard time, as it seems it wasn't an issue during daylight savings, sort of the opposite of the mysterious 1 hour MAPI appointment problem that SmarterTools is also having a hard time finding and fixing.

SM Build 7719, Safari 14.0.2 on macOS Big Sur 11.1.


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JerseyConnect Team Replied
All of our users who reported the issue either never followed-up with additional info or responded that the issue stopped occurring.
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CTL Replied
Hello All

  1. Firefox issue long pending issue.  I have requested my customer work with EDGE or Chrome for a better result. Some of the old builds work fine, the same issue reappears again latest few release 
Cary Gouge & webmaster  your user info is correct 
Please have a look at my earlier post
 

FYI My current SM 7719 & up to latest firefox


        

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Karl Jones Replied
One of my clients has just reported this happening as of the most recent update.
Another client reported it in a previous build around the same time this thread was started but another update seemed to have stopped it happening.
I am collecting further info for now.
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echoDreamz Replied
Same, we had 2 clients report it today, we went to ask for more info and we were informed the issue has gone... Seems it is fully random.

All 3 of our user reports have been Firefox-based though.
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Mike Mulhern Replied
Having same issue with Firefox and build = 7776
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Elle Spark Replied
How to cope this issue in Firefox, its really terrible.
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Tim Uzzanti Replied
Employee Post
Elle, can you reproduce it?  If we can see it, we can fix it but we can reproduce it and it seems to happen very infrequently for people.  
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Karl Jones Replied
One of my users today reported this problem had returned. He is using Firefox. I asked him to use another browser and report back, not heard anything yet but he had not had the problem since i reported it on 26 Apr and i cleared the cache.
1
Tim Uzzanti Replied
Employee Post
Karl, common denominator does seem to be FireFox but we haven't been able to replicate it.  Firefox has been a mess lately and this could be an issue with the browser itself.  In the meantime, we keep trying to reproduce it and / or waiting for a customers that can replicate it.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Karl Jones Replied
Tim, I will check in with the user who is having the trouble to see if chrome or opera give him the same problem. He is the only user of nearly 50 that has reported this, He is also the only one connected via a sophos RED (Remote Ethernet Device) so not sure if this hardware might be causing it.
Just reiterating that i cleared the cache last time and it all started working... I have updated Smartermail since then too, now on the current version.
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echoDreamz Replied
Had a Firefox user report this today, we went to get remote access and the bug went away, so random. I have Firefox locally and keep trying to get this to reproduce and nothing...

This user had no addons installed, no special security software (Windows Defender). Also running the latest SM.
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William Leaver Replied
The problem shows up sporadically for me on Safari. Doesn't seem to be limited to only Firefox.
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Tim Uzzanti Replied
Employee Post
Interesting, we haven't seen anyone report the issue other than on Firefox.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
SmarterUser Replied
The third message in this thread was also a report on Safari.
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William Leaver Replied
FWIW this has started happening again for me lately (using Safari.)

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