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"Draft in process of saving, try again later" is back?
Problem reported by webmaster - 11/24/2020 at 11:47 AM
Submitted
I've been reading posts from back in July/August about this issue. Curtis had noted it was resolved in a custom build back then. We recently upgraded the software to 7619, until this update, we had never seen this issue before. Now getting reports from multiple customers about this issue. Here is a client report:

"This happened last week as a one off but has now happened several times today....I'm typing an email, autosave seems to happen, I go to send said email and it gives the warning as shown on the attached....I can't save it or send it - I have to copy the text and close out the email, open a new one, paste then send. Also, although it says it is saving as a draft - it does not :)"

Is this once again a known issue? Is there a way to fix or is another custom build in the works? Thank you.

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Andrew Barker Replied
Employee Post
Thanks for bringing this to our attention. Unfortunately, we have not had any luck trying to reproduce this issue. I understand that this issue is being reported by your customers, but would it be possible to get some more information about what is going on? I've listed some questions below that might help us figure out what is going on.

  • What browser and OS are they using?
  • About how long was the message being composed?
  • Was the window left inactive for any amount of time?

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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Webio Replied
You can add also my ticket to this group:

12E-2700A2A0-0B21

it is very hard to reproduce but it occurs from time to time.

MacOSX - Latest Safari - message was composed quite quickly (2 lines of  text) and not being opened too long. Message was also part of long message conversation with non english characters.
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webmaster Replied
Thanks for the reply. I have spoken to a client and this is the information I was given.

Browser: Firefox
Length of message: a short reply to a message received in ongoing thread. Happens as new message as well, long or short.
Browser inactivity: Customer reports this happens if window is left inactive or not. Sometimes happens soon after starting a new message.

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