Build 7537 Firefox browser issue - Reply mail Send button not working

Problem reported by CTL - 8/21/2020 at 2:08 AM

Resolved

Keep posting firefox browser issue from last three build , No one responding , When you reply mail via firefox browser , not able to reply mail , Send button not working ,

Let me know any solution ?

13 Replies

Reply to Thread

echoDreamz Replied

8/21/2020 at 7:29 AM

Tested here with the current build of Firefox (no addons etc.). I dont have any issues with the send button.

CTL Replied

8/21/2020 at 11:37 PM

You may test any incoming email reply , compose 30 seconds or more time hold a while and click send button.

You can not send email firefox browser. Seems to be okay with chrome & Edge

Sébastien Riccio Replied

8/22/2020 at 3:06 AM

Hi,

I wanted to test this on our test server before updating our prod to latest build, but I am not able to reproduce it.

What I tried in the webmail:

- Sent myself a mail

- Replied to it writing some stuff and waiting 1 minute or so (it triggered draft autosave), wrote some more stuff and pressed the Send button.

Mail sent. No issue here.

Firefox v79 (win64)

Sébastien Riccio System & Network Admin https://swisscenter.com

echoDreamz Replied

8/22/2020 at 11:12 AM

Yeah, working fine here. Asked a few others I know who use FF and they are also not reporting any problems.

Paul Blank Replied

8/22/2020 at 12:00 PM

Have you tried it on another machine, or different user login from the same machine? Have you cleared your browser cache and cookies?

CTL Replied

8/22/2020 at 3:24 PM

I tried different machine as well even fresh firebox installed and checked my chrome and edge is okay where as Firefox v79 (win64) not able to send. My webmail under TLS 1.2 & support the following header

1) Strict Transport Security

2) X-Frame options

3) X-Xss protection

4) X-Contents-type-options.

Those who are using webmail with the above scenario , Please send me output .

FYI - Same setup worked before only last three build have issue for firebox

Thanks

Binesh

Paul Blank Replied

8/22/2020 at 6:12 PM

I don't doubt you for a second. Hope you get it cleared up.

Sébastien Riccio Replied

8/22/2020 at 10:22 PM

Binesh,

Maybe it's the combination of one of these headers with firefox (it shouldn't though they are legit options).

Have you checked the firefox developper console for any errors or warning when this happens ?

Kind regards.

Sébastien Riccio System & Network Admin https://swisscenter.com

CTL Replied

8/22/2020 at 10:58 PM

Sébastien Riccio

Thank you for your clarification. I know the header cause the issue. However the same header will work earlier release ie before three build. Why do we compromise security ?

X-Contents-type-options causing the issue

Thanks

Sébastien Riccio Replied

8/22/2020 at 11:04 PM

Hello,

You were able to identify X-Contents-type-options as the source of the issue ?

What value have you set for this field ? Maybe ST team could try to reproduce it and take a look about it.

Kind regards.

Sébastien Riccio System & Network Admin https://swisscenter.com

CTL Replied

8/23/2020 at 12:07 AM

I thought header issue, Therefore I have removed all my header and tested in firefox but I can reproduce issue on reply mail . Seems to be related to earlier issue

https://portal.smartertools.com/community/a93434/build-7503-firefox-browser-access-draft-in-process-of-saving-try-again-later.aspx

https://portal.smartertools.com/community/a93414/cant-reply-to-certain-messages-array-dimensions-error.aspx

Thank you for all individual test