Occasionally, and for some issues, it helps to see how long it takes when you do something in SmarterMail. This is most helpful if you see issues with things loading in SmarterMail, such as email messages, calendar appointments, or just when logging in. Your browser has the ability to show you when things occur as you move around a website, and how long the various calls being made can take. In order to see these things (and more), you need to find your browser's Developer Tools.
You can access developer tools in most browsers by right-clicking on a webpage and selecting "Inspect," or by using keyboard shortcuts: Ctrl + Shift + I (Windows) or Command + Option + I (Mac). Additionally, you can find them in the browser's menu under "More Tools" or "Developer Tools."
NOTE: All examples below are using the Chrome browser, so your specific experience may differ a bit.
Once you have this open, we will want to make sure you can capture the Network and Console details. With the developer tools open, make sure to check "Preserve log" and "Disable cache" for the Network tab.
Now we want to replicate the issue you're seeing. (NOTE: If the issue is with a pop-up window, I steps for that handling that are below.) After replicating the issue you will see that the Network tab now has traffic in it.
Then you'll want to export (Save) the results as a .HAR (HTTP Archive) file. Do this by simply clicking the Download button.
.HAR files can be fairly large, so once the file is exported, please Zip it up and send it over to the SmarterTools agent you are working with in your current open ticket.
Get HAR from a POP-UP window.
This will require a few extra steps. Before triggering the replication, you will want to enable "Auto-open DevTools for popups"
First, open the Settings
Next, enable "Auto-open DevTools for popups"
Once the pop-up has opened, you will need to go to Source -> Event Listener Breakpoints. Here, you need to click the Window option to keep the window from closing after you save or send what you are doing.
Then, you can grab the necessary data, export it, and send it over to us. (See how to do that earlier in this article.)