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15.7 to 7611 Upgrade Issue
Problem reported by Matthew Titley - 11/20/2020 at 9:57 AM
Submitted
Hi all, this is all "water under the bridge" now after a generally successful upgrade from 15.7 to 7611 but an issue has just been noticed nearly a week later by a customer whom noted that email forwarding stopped working on an account. Sure enough, the email forwarding box is now empty for the account in question. Previously, in 15.7, there were four addresses defined to receive forwarded messages. After looking through the system, nearly all accounts on all domains that had forwarding defined on accounts now have empty forwarding fields. I can't recreate the forwarding for them all without knowing what was previously defined by the customers. This is a minor headache which is why I'm reporting it.

Matt

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Ron Raley Replied
Matt,

Do you still have the 15.7 backup?

This can be fixed for your solution.

Ron
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Matthew Titley Replied
Aah. You know... That's right. There's that script I ran prior to upgrade that copied the config files. I'll bet that the forwarder info is coded into all those user data files. Are suggesting that I sift through them for the old forwarding info? It'd be a PITA but then at least I could do it for all my customers...
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Ron Raley Replied
Yes and if were talking hundreds, maybe just do it manually this weekend.  If were talking thousands, you would need to write a script.

Ron
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Matthew Titley Replied
Thanks for the tip. I totally forgot about that robocopy config backup. Thanks again,

Matt

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