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Search in webmail not working properly
Problem reported by Jorge EG - 11/13/2020 at 5:34 PM
Being Fixed
When using the Search feature located on top of the emails list on the web interface (not the advanced search), if I search for user@domain.com, it doesnt display any results, if I type only user or domain.com it does display results, but the full email address returns no results.  
Please help to solve this.

Thanks.

16 Replies

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3
Gabriele Maoret - SERSIS Replied
+1
1
Joseph Rebis Replied
I am experiencing this same issue. I have some updates to apply which might fix it. 
0
Jane Noel Replied
I'm getting complaints too.  It's a little more than what Jorge mentioned.

As described above, I get no results on a search for an email address.  Seriously, in an Inbox, I can't search for an email address.

But it also seems like if there is any special character in the search it won't work.  If I search for "Don's" - when I can clearly see there should be results for "Don's Appliance" - I get no results. It loads and loads, then just displays the full inbox.  If I search for 2-Day or 10,000 I don't get obvious/expected results, though it does somehow filter the inbox to eliminate some emails. 




1
Jorge EG Replied
Can anyone @ ST comment on this issue? Its very frustrating for our customers not to get search results.
0
Gabriele Maoret - SERSIS Replied
We too have issue with mail search.
It's getting difficult to respond customers compliants
1
Bryan Whitaker Replied
I have sent in a support request on this and sent their support team a link to this thread.
0
Webio Replied
I've suggested in other thread related to this issue for a quick hack use (it's better to give a client quick hack than just tell him it doesn't work right?):

email*address.com

for email address searching.
0
Jane Noel Replied
That's awesome Webio! That'll help my client tremendously.  THANKS!
0
Kyle Kerst Replied
Employee Post
Hello everyone. I just wanted to touch base with you here to let you know this is on our list, and is being investigated further. Please submit a ticket with support to get updates on these issues as they become available. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Montague WebWorks Replied
Not just that, but also the person's name in the email address. For instance, the search below yields no results.

Once this has been addressed, can we get a hint on what the web simple search actually searches on? Subject? From? All headers? Body?

Thanks,
Mik

Mik MullerMontague WebWorks
0
Binesh Shammunni Replied
Yes, I found a few domains missing emails in the Sent Items folder.  Something index issue 
0
JerseyConnect Team Replied
The missing messages in Sent Items is a known bug. The message still there are on the server in the grp file, they just don't display in webmail.
1
Binesh Shammunni Replied
Is there any possibility to get an intermediate patch for the Sent Items bug?
3
Tim Uzzanti Replied
Employee Post
Sent Items is resolved with the next release.

Search is also being worked on but requires a little more time in development.

Hope this helps,
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Ionel Aurelian Rau Replied
Thank you for the update. is there any possibility to get an intermediary build / custom build which solves the Sent Items bug? This is a major issue for us and causing a lot of trouble.
1
Binesh Shammunni Replied

Sent Items & Search issue major one.  I have already opened the ticket, the support team will release the Thursday patch for Sent Items. So far not receive any communication from the support team. 
Kindly sent intermediate patch for Sent Items issue

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