Any recommendations for SM-compatible software that can process bounce messages?
Question asked by Speednet - 10/1/2020 at 4:42 PM
Unanswered
We are looking for software that can run well with SmarterMail that can pick out bounce messages from an inbox and distill them into a CSV or other form of automation.  This is different than processing bounce message from a mailing list -- this is reading through an inbox and finding and processing bounce messages.

I have no idea if there is something that would integrate directly with SmarterMail, but that would certainly be elegant.  Otherwise just a recommendation of compatible software would be appreciated.

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Sébastien Riccio Replied
Hello,

This could be any script that connects to the mailbox through IMAP or POP and parse the messages.
I don't know if something similar already exists, ready for use, but it could quite easily be coded in python using existing libs like:

https://pypi.org/project/imap-tools/ (for accessing the mailbox and parsing the content into python objects)
https://docs.python.org/3/library/csv.html (built-in csv reader/writer)

edit: this might be of interrest:

Kind regards
Sébastien Riccio
System & Network Admin

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Speednet Replied
I appreciate the answer Sébastien, but I'm looking for a software solution rather than a dev tool.  I did mention automation, so that's probably why you were thinking of dev tools. 
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John Marx Replied
Sébastien's answer is probably the best you'll get from a high-level. I don't know of a solution to do this (today). It could easily be created and I know many on here (myself included) are developers and can help create a solution that works well for you.
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Leo Novelli Replied
We actually use a product called G-Lock Email Processor to handle all our bounced email for all the bulk email campaigns we send our for our customers.
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Speednet Replied
Thanks Leo, I had just came across that one a couple days ago.  Any pros and cons you have to offer on it?
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Leo Novelli Replied
We've been using it since 2007 and it works well. The only issue we've had is that sometimes the UI doesn't want to open (that may be an issue on our end). I can tell you that their support if very responsive.
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Speednet Replied
Thank you Leo, I appreciate you sharing your experience with them.  It seems like a very feature-rich product, I'll give it a try soon.
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TJ Replied
If you want to go cheap and cheerful, you can use https://www.emailparser.com/ - be warned I logged a ticket where SM wasn't handling IMAP IDLE commands correctly ([38F-248C1D3B-0006]), specifically SM was not sending the mandatory asterisk in their IDLE notifications to the email client - not sure if it was fixed as I didn't see any reference to it in a change log...

Basically the issue I had was the dev. of emailparser didn't want to build in timed polling of an IMAP mailbox as a safeguard to the IDLE function not working properly in SM, he insisted SM fix their implementation. This wasn't an issue with POP, obviously. Perhaps someone from SM to review my ticket and confirm if the fix was ever implemented or not...

TJ
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Speednet Replied
Thanks for the recommendation TJ!  I'll check it out.

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