Latest SmarterMail Build 7565 doesn't onor the number of retries

Problem reported by Gabriele Maoret - SERSIS - 9/22/2020 at 2:06 AM

Resolved

On the latest SmarterMail Build 7565 I have a lot of mail in the outbound queue that continue to retry and neve fails, even after 5000 retries.

In the setting "Retry Intervakl" I have 30 retries and after that I think the mail have to fail.

In the previous release it works fine...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

46 Replies

Reply to Thread

Gonzalo Varela Rua Replied

9/23/2020 at 1:20 AM

I have the same problem.

HDR:

Written
gestor@ortholab.es
kokobutta25@gmail.ocm
retry: 5268;09/23/2020 12:52:01
from: gestor@ortholab.es
forwardingDomain: carolinamendez.es
creationdate: 09/22/2020 17:36:01
dsnreturntype: hdrs
notify: recepcion@carolinamendez.es=
notify: kokobutta25@gmail.ocm=
containsLocalDeliveries: True
connectedip: 51.178.3.36
helo: ns6691.webempresa.eu
connectedhostname: ns6691.webempresa.eu
smtpSessionId: 53842173

HEADER:

Return-Path: <gestor@ortholab.es>
Received: from ns6691.webempresa.eu (ns6691.webempresa.eu [51.178.3.36]) by mail.aserpro.es with SMTP
(version=TLS\Tls12
cipher=Aes256 bits=256);
Tue, 22 Sep 2020 17:36:01 +0200
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=ortholab.es
; s=default; h=Content-Type:MIME-Version:Message-ID:Date:Subject:In-Reply-To:
References:To:From:Sender:Reply-To:Cc:Content-Transfer-Encoding:Content-ID:
Content-Description:Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc
:Resent-Message-ID:List-Id:List-Help:List-Unsubscribe:List-Subscribe:
List-Post:List-Owner:List-Archive;
bh=XVyFWAavINnEMTKtUNLKzPToYk5FsQvehvpAmTf7LPY=; b=0SBwV0w1np8J+fX6Z28TL+H8+/
b5Aq3qn7DjTesvYXv0AY7PBcSFW0PVrZ8IbgtZh8O9Ua0eQl95ZWcmidM7DnhG7PNR3Ss2ZwVDNPF
L4fHj05/toUGk07D7zBbLHDVb+tZ6O5RmlJhmZcKfiLxzhjHMY3inRg9zFHfM8HOwLm283Dc4J538
ViAQugjNrw0vl8BbLyEV1mGofbuqd1j8IJvavy0xig4+wKjt0eXv8gpurqWA5kiiLcTDSKgQZnQcC
sk8BKoFkmC/30C4q81iTu9kP0uC7R3/j3AFnQw2s6sTOTXmZrtIacgb53MQfw/w2aQn44v/mapilE
UQKlU+SA==;
Received: from [89.29.240.193] (port=54632 helo=DESKTOP7D6JD70)
by cp669.webempresa.eu with esmtpsa (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
(Exim 4.93)
(envelope-from <gestor@ortholab.es>)
id 1kKkJd-009seJ-7z
for recepcion@carolinamendez.es; Tue, 22 Sep 2020 17:35:33 +0200
From: <gestor@ortholab.es>
To: <recepcion@carolinamendez.es>
References:
In-Reply-To:
Subject: Ortholab: Curso Online 12 Meses 12 Temas
Date: Tue, 22 Sep 2020 17:34:47 +0200
Message-ID: <005d01d690f5$e7c59040$b750b0c0$@ortholab.es>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_005E_01D69106.AB4F2390"
X-Mailer: Microsoft Outlook 14.0
Thread-Index: AdaQJ1+1GRNgZvziT1C5Quvbgnt6EAAl3a1AAAIfVcAAAO9XoAAKryag
Content-Language: es
X-cPanel-MailScanner-Information: Please contact the ISP for more information
X-cPanel-MailScanner-ID: 1kKkJd-009seJ-7z
X-cPanel-MailScanner: Found to be clean
X-cPanel-MailScanner-SpamCheck:
X-cPanel-MailScanner-From: gestor@ortholab.es
X-Spam-Status: No
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - cp669.webempresa.eu
X-AntiAbuse: Original Domain - carolinamendez.es
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - ortholab.es
X-Get-Message-Sender-Via: cp669.webempresa.eu: authenticated_id: gestor@ortholab.es
X-Authenticated-Sender: cp669.webempresa.eu: gestor@ortholab.es

Employee Replied

9/23/2020 at 7:21 AM

Employee Post

Gabriele, can you send me the HDR and EML for one of the messages that's been in the queue for more than the 30 retries? Gonzalo, if you'd do the same, it would be appreciated.

Gonzalo Varela Rua Replied

9/23/2020 at 8:41 AM

Ok, I edited the post to add the header

Employee Replied

9/23/2020 at 8:51 AM

Employee Post

Gonzalo, can you also post your retry intervals?

Gonzalo Varela Rua Replied

9/23/2020 at 8:59 AM

Yes, my retry intervals: 15, 30, 180, 195, 360, 375

Employee Replied

9/23/2020 at 9:04 AM

Employee Post

Thank you. That's very interesting. There are only 1440 minutes in a 24-hour period. You have specified 1155 minutes in the retry interval. So at most you should have had the six before it failed to deliver. This definitely helps with troubleshooting. I'll keep you posted.

Ben Rowland Replied

9/23/2020 at 9:53 AM

I'm having the same problem. Some service providers seem to be blocking our server now due to excessive retries.

Here is one that has over 5,000 attempts. Others are at over 20,000. It seems like in many of these cases, one of the recipients has a permanent error. In the email below, one of the recipients does not exist on the email server, yet our server continues to retry it.

[2020.09.23] 14:10:37.826 [72489957] Attempt to ip, '198.58.118.204' success: 'True'
[2020.09.23] 14:10:37.826 [72489957] Delivery for theduck@mcgonigels.com to orders@mcgonigels.com has bounced. Reason: Remote host said: 550 No Such User Here"
[2020.09.23] 14:10:37.826 [72489957] Removed from RemoteDeliveryQueue (1 queued or processing)
[2020.09.23] 14:10:39.060 [72489957] Added to RemoteDeliveryQueue (1 queued; 5/20 processing)

Written 
theduck@mcgonigels.com
orders@mcgonigels.com
retry: 5604;09/21/2020 22:25:04
from: theduck@mcgonigels.com
auth: [snip]
forwardingDomain: tecture.com
creationdate: 09/21/2020 14:06:17
priority: Low
priorityDetermined: True
dsnreturntype: hdrs
notify: theduck@mcgonigels.com=
notify: [snip]=
notify: [snip]=
containsLocalDeliveries: True
unfoldedRecipient: admin@tecture.com
unfoldedRecipient: [snip]
unfoldedRecipient: [snip]
connectedip: 3.18.57.153
helo: mcgonigels.com
connectedhostname: ec2-3-18-57-153.us-east-2.compute.amazonaws.com
smtpSessionId: 31590496

Return-Path: <theduck@mcgonigels.com>
Received: from mcgonigels.com (ec2-3-18-57-153.us-east-2.compute.amazonaws.com [3.18.57.153]) by hyperion.tecture.com with SMTP
    (version=TLS\Tls12
    cipher=Aes256 bits=256);
   Mon, 21 Sep 2020 14:06:17 +0000
Date: Mon, 21 Sep 2020 14:06:16 +0000
To: theduck@mcgonigels.com, orders@mcgonigels.com
From: "[Rusty]" <theduck@mcgonigels.com>
Reply-To: [snip]@gmail.com
Subject: McGonigels Contact Form Message [snip]
Message-ID: <ff63c342249b618c9df6d4d422660434@mcgonigels.com>
X-Mailer: WPMailSMTP/Mailer/smtp 1.8.1
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8

Sébastien Riccio Replied

9/24/2020 at 1:32 AM

Hey,

I would like to add to this thread that SmarterMail is retrying when 5XX code is returned by the remote.

5XX are permanant errors and shouldn't be retried.

The remote servers can take this as an agression and ban us if we keep retrying after a 5XX.

5XX should trigger a DSN back to the sender.

Only 4XX should be retried.

https://en.wikipedia.org/wiki/List_of_SMTP_server_return_codes#Overview

(yes i know wikipedia is not the best source for this, but it's a good summary)

Sébastien Riccio System & Network Admin https://swisscenter.com

Christian Schmit Replied

9/24/2020 at 8:02 AM

Hi,

We see the same problem with spool retries on build 7565. Thinking about going back to build 7544.

Christian

Ben Rowland Replied

9/25/2020 at 8:53 AM

Is there any update on this issue?

Sébastien Riccio Replied

9/25/2020 at 10:43 AM

No updates yet. We had to go back to 7544 because of this and also the introduced IMAP folders mess (indroduced by the bogus translated folders, also no updates for this).

Sébastien Riccio System & Network Admin https://swisscenter.com

Employee Replied

9/25/2020 at 11:18 AM

Employee Post

We just released 7573 which should address this issue.

Sébastien Riccio Replied

9/25/2020 at 12:09 PM

Hello Robert, thank you for the release.

Sébastien Riccio System & Network Admin https://swisscenter.com

Ben Rowland Replied

9/25/2020 at 1:04 PM

Thanks very much!

Employee Replied

9/25/2020 at 1:26 PM

Employee Post

@Sébastien, this update also includes an fix for the IMAP issue.

Sébastien Riccio Replied

9/25/2020 at 1:35 PM

@Robert, about the IMAP issue please take a look at my post here:

https://portal.smartertools.com/community/a93591/build-7565-cant-delete-messages-on-mac-mail-imap.aspx#129305

Sébastien Riccio System & Network Admin https://swisscenter.com

Gabriele Maoret - SERSIS Replied

9/26/2020 at 4:04 AM

seems to be solved in 7573.

we will see in the next days

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Gabriele Maoret - SERSIS Replied

9/28/2020 at 7:44 AM

The issue is not fully fixed.

I think this option is involved:

It seems that the bounce message will never be delivered and SM continuously retry to send it

In SM 7544 the issue seems to be absent

Ben Rowland Replied

9/28/2020 at 8:13 AM

Yes, I am still having a problem as well.

Employee Replied

9/28/2020 at 11:02 AM

Employee Post

Gabriele, can you describe the scenario you are running into with "Bounce messages when blocked by Outgoing SMTP Blocking"? I have configured a custom spam rule that will cause any outbound messages to be blocked/quarantined. The sender is appropriately receiving the 550 bounce error message. In your scenario is this a user relaying through the server that isn't receiving a bounce? Does that message exceed the retry interval count? If you could provide me with the HDR file, delivery logs, and, if enabled, debug log 22334, it would really help facilitate troubleshooting the issue further.

Gonzalo Varela Rua Replied

9/28/2020 at 11:28 AM

With version 7573 already installed the problem continues.

Employee Replied

9/28/2020 at 11:45 AM

Employee Post

Gonzalo, can you please describe the scenario you're encountered. Is it ALL remote delivery messages? Is it as Gabriele described somewhat related to the "Bounce messages when blocked by Outgoing SMTP Blocking?" Any details you can provide will help with troubleshooting.

Gonzalo Varela Rua Replied

9/28/2020 at 12:55 PM

HDR:

Written
suite6@xpressus.emsmtp.com
kokobutta25@gmail.ocm
retry: 659;09/28/2020 21:00:46
from: newsletter@reply.dt-shop.com
forwardingDomain: carolinamendez.es
creationdate: 09/28/2020 13:59:55
dsnreturntype: hdrs
notify: recepcion@carolinamendez.es=
notify: kokobutta25@gmail.ocm=
containsLocalDeliveries: True
connectedip: 217.175.197.9
helo: uspmta197009.emsmtp.com
connectedhostname: uspmta197009.emsmtp.com
smtpSessionId: 41572910

HEADER:

Return-Path: <suite6@xpressus.emsmtp.com>
Received: from uspmta197009.emsmtp.com (uspmta197009.emsmtp.com [217.175.197.9]) by mail.aserpro.es with SMTP
(version=TLS\Tls12
cipher=Aes256 bits=256);
Mon, 28 Sep 2020 13:59:55 +0200
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=key2; d=reply.dt-shop.com;
h=To:Subject:From:MIME-Version:List-Id:X-CSA-Complaints:List-Unsubscribe:List-Unsubscribe-Post:Content-Type:Message-ID:Date; i=newsletter@reply.dt-shop.com;
bh=RpfUxSzXeQLUZOC7SMSDv8ZdPLH/ZLIN10fnIgkWgeE=;
b=FlFxQ9O0tkQ7SsK1uG4Uwp8prg5Ja9DlZ+Sc9RJeQYYFRKeUXoD3eF0Ce0gX4vO41i7vO7Z0KV+M
A1cH0mM/OGocfcgc74ubrc7aGPuIgSF5sLQfdT4QqqL36N9Nrf9hmR1nD+sQX6bb/asi4WhsZTzO
jAZpKsbSpb6IhHVbrHk=
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=key2; d=emarsys.net;
h=To:Subject:From:MIME-Version:List-Id:X-CSA-Complaints:List-Unsubscribe:List-Unsubscribe-Post:Content-Type:Message-ID:Date;
bh=RpfUxSzXeQLUZOC7SMSDv8ZdPLH/ZLIN10fnIgkWgeE=;
b=nPyDgUtH7h/aNsJG09ZZO1UeC4Xelt4utkZkSjXcUZX4gGmhZ2VqMH+Hw/CcYl0byppg3CXHjKQ/
CO+iqe4d/t8qAVR1y0bEkFSaw0RUI1EzPFrL7PkptBigblZd/aaQIpUzMG0EEOssyWoLX8xdvnHj
ZcT7CLOxSLM4mJ8J9Ho=
To: recepcion@carolinamendez.es
Subject: Ahorre hasta un 20 %: solo esta semana
X-Mailer: class SMTPMail
From: "DT&SHOP" <newsletter@reply.dt-shop.com>
MIME-Version: 1.0
List-Id: 282071998 <DT&SHOP>
X-EMarSys-Identify: 282071998_3829236_115
X-EMarSys-Environment: suite6
X-Report-Abuse: Please report abuse here: abuse-report@emarsys.com
X-CSA-Complaints: whitelist-complaints@eco.de
List-Unsubscribe: <mailto:list-unsubscribe+282071998_3829236_115_ZzPPtA2sAD@emarsys.net>, <https://list-unsubscribe.eservice.emarsys.net/api/unsubscribe/282071998_3829236_115_ZzPPtA2sAD>;
List-Unsubscribe-Post: List-Unsubscribe=One-Click
Content-Type: multipart/alternative;
boundary="--=_---NextPart--=_-BOelBHN5i8"
Message-ID: <0.1.F.6.1D6958ED66438D6.0@uspmta197009.emsmtp.com>
Date: Mon, 28 Sep 2020 13:59:36 +0200

DELIVERY LOGS

FIRST corrected:

log-82444664.txt

LAST:

log-82450441.txt

Gonzalo Varela Rua Replied

9/28/2020 at 1:01 PM

Actually, my retry intervals: 15, 15, 180, 15, 180, 15

Employee Replied

9/28/2020 at 7:29 PM

Employee Post

Gonzalo, I have tried multiple times sending to recipient@gmail.ocm. I receive the delivery error, but after my configured retry interval count, the message is properly bounced. I have added LOTS of logging to the debug log id 22334. Can you please install this custom build, enable debug log id 22334, and send that log over?

http://www.smartertools.com/downloads/SmarterMail/CustomBuilds/100.0.7576.34890/SmarterMail_7576.exe

Gabriele Maoret - SERSIS Replied

9/28/2020 at 11:35 PM

SM 7573

Written stec@sersis.com pianonimmobiliare@pec.it retry: 18812;09/28/2020 16:50:41 from: stec@sersis.com auth: bm_sersis@smartermail.sersis.com customheader: X-CTCH-RefId=str=0001.0A782F1A.5F71A398.009B:SCFSTAT68496466,ss=1,re=-4.000,recu=0.000,reip=0.000,vtr=str,vl=0,cl=1,cld=1,fgs=0 customheader: X-MessageSniffer-ResultCode=0 creationdate: 09/28/2020 10:49:17 priority: Low priorityDetermined: True dsnreturntype: hdrs notify: info@pianon.it=success notify: mgrazia@pianon.it=success notify: pianonimmobiliare@pec.it=success containsLocalDeliveries: False ctchResult: 1024: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 connectedip: 185.223.198.33 helo: PC-DanCorte connectedhostname: host-33-198-223-185.ip.smart-provider.net smtpSessionId: 34663846

Written samir.boudouaia@dalkia.fr info@climaveneta.fr retry: 13356;09/28/2020 21:22:55 from: samir.boudouaia@dalkia.fr auth: smtpaspx@sersis.it ipwhitelisted: True customheader: X-CTCH-RefId=str=0001.0A09020B.5F71E347.0042,ss=2,re=0.000,recu=0.000,reip=0.000,cl=2,cld=1,fgs=0 customheader: X-MessageSniffer-ResultCode=0 creationdate: 09/28/2020 15:21:01 priority: Low priorityDetermined: True dsnreturntype: hdrs notify: info@climaveneta.fr= containsLocalDeliveries: False ctchResult: 1024: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 connectedip: 5.196.155.71 helo: climaweb01.climaveneta.com connectedhostname: climaweb01.climaveneta.com smtpSessionId: 3609927

Delivery LOG:

Delivery-logs.zip

Gabriele Maoret - SERSIS Replied

9/28/2020 at 11:45 PM

after a while:

few minutes later:

These are bounces from OUTBOUND ANTISPAM BLOCKING that are for a user that is on an Exchange Server (my SM server is used only as an outbound gateway)

Webio Replied

9/28/2020 at 11:53 PM

@Robert Emmett - I've installed custom build you've provided, enabled debug log ID and sent this data to ticket 311-270046E0-0BD9 which might be related to this problem. Under this ticket you have also RSAA for main server instance and outgoing gateways so you can also check on your own.

EDIT: My problem is that clients are not receiving any bounces but I also just noticed similar situation with large number of delivery attempts and maybe somehow this two problems are related.

Gonzalo Varela Rua Replied

9/29/2020 at 6:42 AM

@Robert Emmett
I installed version 7576 and activated log 22334 at 08:35 Spanish time. The retries add up to a total of 7 hours and at 15:30 (in Spain) the problem began to become visible

22334-logs.zip

HDR:

Written
bounce@post.sendforyou.top
ultimatenewforwarding@gmail.com
retry: 131;09/29/2020 15:29:00
from: info@sendforyou.top
forwardingDomain: escuelainfantiltrastes.es
creationdate: 09/29/2020 08:27:21
dsnreturntype: hdrs
notify: paracuellos@escuelainfantiltrastes.es=
notify: ultimatenewforwarding@gmail.com=
containsLocalDeliveries: True
connectedip: 93.119.107.109
helo: post.sendforyou.top
connectedhostname: post.sendforyou.top
smtpSessionId: 66427847

Gabriele Maoret - SERSIS Replied

9/29/2020 at 7:07 AM

In SM 7544 this issue is not present, BUT there's no Italian translation for MAPI...

Should I go back to 7544 and give up the Italian translation of MAPI? I hope no...

Gonzalo Varela Rua Replied

9/29/2020 at 7:09 AM

The old one no longer appears in the list.
After the previous one there was another one of which I attach HDR and photo.
And this second has also disappeared after a while.

22334-logs.zip

HDR:

Written
bounce@post.sendforyou.top
rangerbrothersgroup001@gmail.com
retry: 35;09/29/2020 15:52:29
from: info@sendforyou.top
forwardingDomain: bacalaoalablanca.com
creationdate: 09/29/2020 08:51:13
dsnreturntype: hdrs
notify: info@bacalaoalablanca.com=
notify: rangerbrothersgroup001@gmail.com=
containsLocalDeliveries: True
connectedip: 93.119.107.109
helo: post.sendforyou.top
connectedhostname: post.sendforyou.top
smtpSessionId: 8129068

Gonzalo Varela Rua Replied

9/29/2020 at 7:34 AM

Instead, these two have not disappeared, they are still active after half an hour.

HDR:
Written
bounce@engage.3m.com
kokobutta25@gmail.ocm
retry: 576;09/29/2020 16:02:20
from: 3moralcare@engage.3m.com
forwardingDomain: carolinamendez.es
creationdate: 09/29/2020 09:01:31
dsnreturntype: hdrs
notify: recepcion@carolinamendez.es=
notify: kokobutta25@gmail.ocm=
containsLocalDeliveries: True
connectedip: 142.0.167.210
helo: mail01.engage.3m.com
connectedhostname: mail02.engage.3m.com
smtpSessionId: 26824131

HDR:
Written
bounce-32033005@bounce.email.ohi-s.com
kokobutta25@gmail.ocm
retry: 560;09/29/2020 16:03:47
from: info@ohi-s.com
forwardingDomain: carolinamendez.es
creationdate: 09/29/2020 09:02:59
dsnreturntype: hdrs
notify: recepcion@carolinamendez.es=
notify: kokobutta25@gmail.ocm=
containsLocalDeliveries: True
connectedip: 188.114.80.173
helo: mta-2.email.ohi-s.com
connectedhostname: mta-2.email.ohi-s.com
smtpSessionId: 18391030

Employee Replied

9/29/2020 at 10:32 AM

Employee Post

Gonzalo (and everyone else that provided files), that helped tremendously! I was able to trace the issue to a recent change that caused a NullReferenceException when generating the DSN message. If the Return-Path was to a non-local domain, the exception would occur breaking out of the remote delivery process too early. This was causing the repeated attempts to delivery the message and not properly remove that recipient from the HDR recipients list. Anyway, below is a link to the custom build that resolves this issue:

http://www.smartertools.com/downloads/SmarterMail/CustomBuilds/100.0.7577.18729/SmarterMail_7577.exe

Gonzalo Varela Rua Replied

9/29/2020 at 11:05 AM

@Robert Emmett

Thank you!

Ben Rowland Replied

9/29/2020 at 11:21 AM

Great news, I’ll try this ASAP.

Gabriele Maoret - SERSIS Replied

9/29/2020 at 11:39 AM

Hi Robert, I'll try it immediately

Ben Rowland Replied

9/29/2020 at 3:37 PM

I've had the 7577 build above installed for a few hours now and the spool seems back to normal.

FrankyBoy Replied

9/29/2020 at 10:34 PM

Hi Guys, Same thing for us... upgraded our SMTP gateway server to 7577 and the spool seems back to normal.

J Lee Replied

9/29/2020 at 10:52 PM

Yes, the similar issue here, I lost the Spam Quarantine and now bad email just gets stuck in the Queue, trying to send over and over.

Trying 7577 now

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

Gabriele Maoret - SERSIS Replied

9/30/2020 at 8:06 AM

With SM 7577 the issue SEEMS to be resolved.

As always, I wanna try it for more days to be sure...

J Lee Replied

9/30/2020 at 11:25 AM

My Spam Quarantine still appears to be broken. It is empty. It normally has 100s or 1000s

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

Employee Replied

9/30/2020 at 12:35 PM

Employee Post

J Lee, I suspected this is a different issue than the retry interval being ignored. I recommend you open a support ticket for your issue.

digital.iway Replied

10/1/2020 at 6:13 AM

I was having the same issue with mail stuck in the (waiting to deliver) spool and 7577 did resolve the issue, but now I have user complaints about IMAP folders not appearing in outlook 2019 that have "&" and "@" symbols. Is this a known issue?

Sébastien Riccio Replied

10/1/2020 at 6:17 AM

@digital.iway

https://portal.smartertools.com/community/a93597/current-smartermail-critical-issues-need-help-a_s_a_p-please.aspx#129390

Seems custom build 7577 is affected too

Sébastien Riccio System & Network Admin https://swisscenter.com

digital.iway Replied

10/1/2020 at 6:50 AM

@Sébastien did you roll back to 7544? I am considering it, but I do not know the process for rollback or issues that may occur and I am hesitant. I did open a ticket on this as well.

Sébastien Riccio Replied

10/1/2020 at 7:42 AM

Yes, I rolled back to 7544 on our prod server and triying every new release/custom build on our test server for these IMAP issues.

They are still present in 7577.

To install 7544 you must first uninstall the currently installed version or it will say that you already have a more recent version.

It will keep files, but be sure you have a snapshot or a backup, who knows, something wrong can happen, but the downgrade went well here.

No more customers complaining about IMAP issues (except some that now have duplicated folders created by outlook with the IMAP bogus versions).

Sébastien Riccio System & Network Admin https://swisscenter.com

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