Question asked by J Lee - 7/7/2020 at 3:20 PM

I was under the impression that Shares under MAPI protocol would allow for Shared Resources to be seen in Outlook Desktop 2016 and up. Is this planned for the future or are my settings messed up?

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

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Tony Scholz Replied
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When mapping shared resources you will need to follow a few extra steps. This will be done per user. 

The GAL should already be downloaded by default. 

This is not showing in the list on the left, this is by design (Microsofts) as part of the protocol as some GALs are huge and can causing crashing issues. When adding the user you should get all items that are shared by that user ( folders, contacts, calendars ) all at the same time. 

Domain shared resources will not sync as they are just in SmarterMail web interface. Conference rooms should sync in the same was as the GAL. 
I hope this helps. 

Thank you
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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